Elaine Perez
Hialeah
Summary
Bilingual and empathetic professional with experience in customer service, case manager, client support seeking a challenging position to utilize my expertise in behavioral health, case management, and client advocacy to make a positive impact on individuals’ lives within an environment of growth and excellence.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Iberia Tiles
10.2024 - 11.2025
- Resolved customer inquiries and issues, ensuring timely and effective support.
- Conducted on-site visits to clients to evaluate needs, provide personalized assistance, and ensure service satisfaction.
- Prepared and submitted detailed visit reports summarizing findings, client feedback, and recommendations.
- Managed client inquiries, coordinated with internal departments, and maintained accurate documentation.
- Demonstrated empathy, patience, and professionalism in all client interactions.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Case Manager
Rising Star Day Care
12.2023 - 10.2024
- Assisted families with enrollment, documentation, and coordination of services.
- Supported daily operations and maintained communication between staff and parents.
- Promoted a safe, inclusive, and supportive environment for children and families.
- Developed engaging lesson plans for diverse age groups at Rising Star Day Care.
- Advocated for client rights and access to services, enhancing overall satisfaction and quality of care received.
- Implemented behavior management strategies to encourage positive interactions among students.
- Connected families to community resources such as counseling services, educational programs, and financial assistance options.
- Provided crisis intervention support for children experiencing emotional distress or facing immediate safety concerns.
- Enhanced children''s well-being by developing individualized case plans tailored to their specific needs.
- Coordinated multidisciplinary team meetings to assess client progress and adjust interventions as needed.
- Developed individualized service plans for children and families, ensuring tailored support and resources.
- Educated families in program resources like YMCA programs.
- Collaborating with YMCA programs to provide childcare benefits is an effective strategy for attracting and retaining talent, reducing absenteeism, and boosting productivity.
Social Worker and Community Corrdinator
Ministry of Labor and Social Security
09.2017 - 08.2023
- Conduct assessments to identify clients' needs and develop individualized care plans.
- Coordinate and monitor the delivery of services, ensuring clients receive appropriate support.
- Advocate for clients within the community and link with external agencies for additional resources.
- Facilitate workshops and support groups for children and parents
- Facilitated group therapy sessions, enhancing communication and coping strategies among participants.
- Coordinated with community resources to ensure clients received necessary assistance and services.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Led workshops on topics relevant to client populations served, empowering individuals with valuable knowledge and tools for selfadvocacy.
- Reduced client wait times for services by optimizing appointment scheduling and follow-up processes.
- Advocated for client rights and services, resulting in increased access to necessary support and resources.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Facilitated psychoeducational classes to help clients develop life skills.
- Devised and implemented community-based programs to promote mental health awareness.
Education
Basic Life Support - Basic Life Support (CPR And AED) Program
Nationwide Health LLC
12.2025
701B Comprehensive Assesment -
Elder Affairs Florida
11-2025
Course - HIPAA Awareness Certified
American Health Training
10-2025
Certified Behavioral Health Case Manager (CBHCM) -
NEPA Health Developments Corp
01.2024
Master’s Degree -
International Relations
07.2020
Diplomate -
Foreign Business
07.2018
Bachelor’s Degree -
International Relations
07.2017
Skills
- Bilingual: Spanish
- Bilingual: English
- Bilingual: French
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Google Drive
- Field Visit Reporting & Documentation
- Client Relations & Customer Support
- Logistics & Warehouse Coordination
- Organization & Time Management
- Communication & Team Collaboration
- Cultural Sensitivity & Empathy
- Reliable Transportation
- Valid Driver’s License
- Order processing
- Document management
- Verbal communication
- Active listening
- Adaptability training
- Call center operations
- Customer relationship management (CRM)
- Coordination
- Computer proficiency
- Data collection
- Crisis management and intervention
- Social worker experience
- Client relations
- Documentation
Education
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Timeline
Customer Service Representative
Iberia Tiles
10.2024 - 11.2025
Case Manager
Rising Star Day Care
12.2023 - 10.2024
Social Worker and Community Corrdinator
Ministry of Labor and Social Security
09.2017 - 08.2023
Course - HIPAA Awareness Certified
American Health Training
Certified Behavioral Health Case Manager (CBHCM) -
NEPA Health Developments Corp
Master’s Degree -
International Relations
Basic Life Support - Basic Life Support (CPR And AED) Program
Nationwide Health LLC
701B Comprehensive Assesment -
Elder Affairs Florida
Diplomate -
Foreign Business
Bachelor’s Degree -
International Relations