Elaine Petroskie
Mobile,AL
Summary
Motivated and friendly worker with a flexible schedule and willing to work weekend. Work collaboratively with team members and provide excellent customer service. Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective.
Overview
12
12
years of professional experience
Work History
Shift Lead Supervisor
Dollar General Store
03.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
Manager Coach
Walmart
10.2023 - 02.2024
- Resolved escalated issues and identified solutions to avoid repeat problems
- Shared knowledge and offered guidance to employees and customers
- Completed daily opening, closing and administrative tasks for smooth business operations
- Certified to operate forklift, electric jack and walkie stacker
- Coached and mentored employees through technical challenges
- Assisted with associate orientation, training and competency evaluation
- Demonstrated effective leadership, collaboration and interpersonal skills to drive teams to successful project completion
- Monitored employee productivity to provide suggestions for increased service
- Improved employee skills and increased team value with new training opportunities and empowering leadership
- Led training and onboarding programs to assist new hires with meeting targets
- Communicated with vendors regarding back order availability, future inventory and special orders
- Implemented and improved merchandising strategies to achieve department sales goals
- Managed employee performance through disciplining, coaching and counseling
Manager Coach
Walmart
02.2021 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Department Manager
Walmart
02.2013 - 02.2021
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently achieve or exceed performance targets.
Education
High School Diploma - Science Education
Diberville Senior High School Sch
Biloxi, MSScience
Bishop State Community College
Mobile, ALSkills
- Manager training
- Coaching
- Mentoring
- Microsoft Outlook
Timeline
Shift Lead Supervisor
Dollar General Store
03.2024 - Current
Manager Coach
Walmart
10.2023 - 02.2024
Manager Coach
Walmart
02.2021 - 10.2023
Department Manager
Walmart
02.2013 - 02.2021
High School Diploma - Science Education
Diberville Senior High School Sch
Science
Bishop State Community College
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