Elaine Pettit

• Assisted beneficiaries and providers during the claims process.
• Reviewed and investigated claims and documented as required.
• Reprocessed and submits claims as well as processes adjustments, recoups and the reissue of payments.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
• Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.

• Processed monthly remittance and reconciliation reports.
• Maintained knowledge of up to date benefits information and employers specifications in accordance union contracts.
• Assisted members during open enrollment and with navigating thru benefits and eligibility processes.

• Researched and reported public records for pre-employment background screening.
• Adhered to and maintain FCRA standards and reporting criteria.
• Coordinated with various departments to resolve complex client issues effectively.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Balanced multiple priorities simultaneously, managing a diverse range of customer inquiries without compromising service quality.

• Monitored patient behavior and reported changes to healthcare team.
• Assisted with daily living activities for individuals in crisis situations.
• Maintained accurate patient records and documentation of care provided.
• Ensured safety and security within the treatment environment at all times.
• Served as shift team leader, maintained shift schedules and breaks as well as trained new staff as a Mentor.

Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.

• Counseled detainees to prevent and resolve conflict, modify inmate behavior and gain compliance.
• Maintained unit safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Assisted in the training of new correctional officers.
• Awards 'Due Vigilance in monitoring the unit and uncovering intoxicants'
• Awards 'Outstanding sanitation and 100% executive satisfaction'

• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Communicated with and supported various departments to ensure smooth operation.
• Exceeded sales forecasting and often obtained 100% occupancy.
• Initiated plan and launched emergency procedures during Hurricane Irene.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Awarded recognition for exceptional customer service and guest satisfaction.

• Maintained the institutions lobby as a lobby Officer.
• Conducted regular patrols of assigned areas to maintain security and order.
• Monitored inmate activities to ensure safety and compliance with facility regulations.
• Inspected cells and conducted random searches of common areas.

Secured the institutions entrance as an armed Tower Officer.

• Performed visual, physical searches and confiscated contraband.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Managed daily operations for optimal efficiency, ensuring smooth communication between residents, staff, and management.
• Improved resident satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Collaborated with interdisciplinary teams to design comprehensive care plans that addressed the diverse needs of each resident.
• Facilitated open communication with residents' families, keeping them informed of progress and any changes in care needs.

• Assisted in daily operations and management of residential services for individuals with disabilities.
• Coordinated activities and schedules for residents to promote engagement and socialization.
• Performed daily walk-throughs of guest rooms prior to check-in time to ensure quality assurance standards are met or exceeded.