Elaine Quinn
Manchester,MA
Summary
Highly skilled professional with experience managing relationships in both staff and customer experiences. Built internal and external relationships providing exceptional customer service with flexibility, integrity and empathy. Developed team of skilled underwriters that successfully managed client and company needs in a mutually beneficial manner.
Overview
20
20
years of professional experience
Work History
Field Practice Leader/Zone Vice President
Travelers Insurance
08.2010 - 03.2019
- Led a team of underwriters in developing and executing successful business plans, resulting in increased revenue and market share.
- Mentored junior team members, providing guidance on best practices and professional development opportunities to build a strong talent pipeline.
- Established long-term relationships with clients through exceptional service delivery and proactive engagement, ensuring repeat business and referrals.
- Managed high-profile client accounts effectively, delivering superior results in terms of quality, timeliness, and cost efficiency.
- Negotiated contracts successfully with underwriting and brokers to secure mutually favorable terms that protected the organization's profitability without compromising on quality or service levels.
- Strengthened relationships with key stakeholders through regular communication and collaboration on mutually beneficial projects or initiatives.
- Cultivated strong relationships with key stakeholders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Assistant Vice President/Regional Manager
Hartford Insurance Group
09.2004 - 08.2010
- Established new practice group focused exclusively on underwriting insurance programs for technology and medical device manufacturing businesses.
- Developed products, people and process for the new practice initially as a regional practice and as it proved highly successful it became a national practice.
- Built and managed a dynamic team of managers and underwriters that are highly skilled at relationship development, analytical underwriting and negotiation.
- Led cross-functional teams to deliver successful projects on time enhancing company reputation in the industry.
Account Executive
St. Paul Companies
03.1999 - 08.2004
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication informed by insurance underwriting analysis of technology and medical device manufacturing businesses. Effectively communicating between insurance company management and customer broker representatives in design of business insurance programs.
- Exceeded sales targets consistently by identifying new business opportunities, delivering excellent customer service and creating customized solutions for clients.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
Education
MBA - Marketing
Suffolk University Sawyer School of Management
Boston, MA05.2001
Bachelor of Arts - History
Trinity College
Washington DC05.1985
Skills
- Organizational Development
- Coaching and Mentoring
- Employee Recruitment and Hiring
- Interdepartmental Functions Coordination
Volunteer Work
The Women's Fund of Essex County(TWF) President in 2020. TWF is a philanthropic organization that raises money to provide grants to non-profit organizations across Essex County that focus on providing support to the women and girls in need in Essex County. First became involved in 2010 as a community volunteer then moved on to the Board of Advisors.
The Open Door, Gloucester, MA - on going volunteer helping in food pantry as needed.
Timeline
Field Practice Leader/Zone Vice President
Travelers Insurance
08.2010 - 03.2019
Assistant Vice President/Regional Manager
Hartford Insurance Group
09.2004 - 08.2010
Account Executive
St. Paul Companies
03.1999 - 08.2004
MBA - Marketing
Suffolk University Sawyer School of Management
Bachelor of Arts - History
Trinity College