Summary
Overview
Work History
Education
Skills
Timeline
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Elaine Shields

Temple,TX

Summary

Professional with strong experience in food service, prepared for role in fast-paced deli environment. Skilled in food preparation, customer service, and maintaining clean and organized workspaces. Strong focus on team collaboration and achieving results. Reliable and adaptable, with excellent communication and multitasking abilities. Known for ensuring high standards and delivering consistent quality.

Overview

27
27
years of professional experience

Work History

Deli Associate

Fort Lee Commissary
07.2023 - 08.2025
  • Prepared and packaged deli products to ensure freshness and compliance with health standards.
  • Operated slicing machines and scales to maintain product consistency and accuracy.
  • Assisted customers in selecting deli items, providing knowledge on products and recommendations.
  • Maintained cleanliness of work areas, adhering to food safety regulations and best practices.
  • Trained new associates on operational procedures and customer service standards for optimal performance.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
  • Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
  • Assisted with maintaining an appealing deli display, showcasing fresh products and enticing customers to make a purchase.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Childcare Associate

Pricilla Prep
01.2007 - 04.2023
  • Developed and implemented engaging educational programs to enhance child development.
  • Monitored daily activities to ensure safety and adherence to health regulations.
  • Trained and mentored new staff on best practices in child care and education.
  • Led team meetings to discuss strategies for improving child engagement and support services.
  • Facilitated effective communication among staff, parents, and children for optimal learning environments.
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Salesperson

Holiday Inn Jamaica
05.1998 - 05.2005
  • Implemented upselling techniques, boosting overall sales revenue during peak seasons.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Managed high-volume calls while maintaining a positive customer experience and exceeding service expectations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma - General Education

Muschette High School
01.1986

Skills

  • Customer Service
  • Time Management
  • Skilled Multi-tasker
  • Organization Skills
  • Perfect Attendance
  • Detail Oriented
  • Food safety
  • Cleaning and sanitizing
  • Safe food handling practices
  • Customer engagement
  • Workplace safety
  • Sales expertise
  • Food preparations
  • Customer service

Timeline

Deli Associate

Fort Lee Commissary
07.2023 - 08.2025

Childcare Associate

Pricilla Prep
01.2007 - 04.2023

Salesperson

Holiday Inn Jamaica
05.1998 - 05.2005

High School Diploma - General Education

Muschette High School

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Elaine Shields