Elaine Silva
Yorktown Heights,NY
Summary
Knowledgeable Practice Manager offering more than 5 years of experience working for several well-known Surgeons, Neurologist and Gynecologists.
Successful at handling high-volume offices.
Pursuing similar position where exemplary patient focus and outstanding experience in patient relations and personnel management.
Well-versed in inventory control and supply ordering.
Looking for exciting role managing busy medical practice.
Recipient of the 2019 Press Ganey Award for Patient Experience
Overview
13
13
years of professional experience
Work History
Medical Practice Manager
New York Presbyterian Hudson Valley Hospital
Cortlandt Manor, New York
10.2016 - Current
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
- Trained interns and newly hired team members on office procedures and computer system.
- Communicated closely with patients, ensuring medical information was kept private.
- Ordered all office supplies and kept check on inventory levels.
- Managed 20 employees with various personalities and from different cultures for large 15-physician practice.
- Created and implemented organizational policies and procedures.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Stacked magazines, removed trash and straightened furniture to keep office and waiting areas clean and presentable.
Surgical Coordinator
New York Presbyterian Hudson Valley Hospital
Cortlandt Manor , New York
08.2015 - 10.2016
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for 3 Surgeons General Surgery, Thoracic Surgery and Colorectal Surgery.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Surgical Coordinator
Bronxville Eye Associates
Bronxville, NY
05.2009 - 08.2015
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for 2 Ophthalmologist.
- Answered phone calls and messages for 3 Ophthalmologist, scheduling appointments and handling patient inquiries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Bachelor of Arts - Health Care Administration
University of Arizona Global Campus
On Line05.2024
GED -
John F Kennedy High School
New York, NY06.1990
Skills
- Verbal and Written Communication
- Data Analysis
- Employee Recruitment and Hiring
- Epic Systems
- Employee Performance Evaluations
- Decision Making
- Employee Training Program
- Employee Work Scheduling
- Process Implementation
- Time Management
- Employee Supervision
- Critical Thinking
Accomplishments
I received the 2018 Press Ganey award for Patient Experience
Languages
Spanish
Native or Bilingual
Timeline
Medical Practice Manager
New York Presbyterian Hudson Valley Hospital
10.2016 - Current
Surgical Coordinator
New York Presbyterian Hudson Valley Hospital
08.2015 - 10.2016
Surgical Coordinator
Bronxville Eye Associates
05.2009 - 08.2015
Bachelor of Arts - Health Care Administration
University of Arizona Global Campus
GED -
John F Kennedy High School
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