Elaine Soler
The Villages,FL
Summary
Motivated and dedicated retail supervisor with over 10 years of customer service experience and progressive leadership roles at The Home Depot. Proven ability to lead high-performing teams, manage daily operations, and ensure exceptional customer satisfaction. Skilled in training, conflict resolution, and cross-functional collaboration, with a track record of driving store performance and developing associates.
Overview
29
29
years of professional experience
Work History
Plumbing/Electrical Department Supervisor
The Home Depot
[City], [State]
06.2025 - Current
- Lead department operations, ensuring optimal inventory, product knowledge, and service in Plumbing and Electrical sections.
- Supervise and train team members, manage scheduling, and maintain compliance with company policies.
Customer Service Department Supervisor
The Home Depot
[City], [State]
01.2025 - 06.2025
- Managed the front-line customer service team to resolve issues, process returns, and maintain customer satisfaction.
- Trained and evaluated associates, improved team communication, and streamlined service processes.
- Collaborated with store leadership to analyze data, manage inventory, and optimize department performance.
Front-End Department Supervisor
The Home Depot
[City], [State]
05.2024 - 01.2025
- Oversaw cashiers and front-end associates, ensuring accurate transactions and efficient customer flow.
- Addressed staffing needs, handled escalated customer concerns, and maintained a clean, organized front-end space.
Head Cashier
The Home Depot
[City], [State]
03.2023 - 05.2024
- Provided daily supervision for cashiers, managed breaks, and maintained register accuracy.
- Supported training of new hires and facilitated excellent customer interactions.
Cashier (Part-Time)
The Home Depot
[City], [State]
11.2022 - 03.2023
- Delivered prompt, friendly customer service, processed transactions, and maintained register area.
Secretary
PM Masonry
Lauderhill, USA
01.1996 - 01.2004
- Provided administrative support including filing, phone support, data entry, and appointment scheduling.
- Maintained records, organized correspondence, and supported office operations for a busy masonry company.
Education
High School Diploma -
Coral Sorings High School
Coral Springs, FL05-1989
Skills
- Staff Training & Development
- Customer Service Management
- Conflict Resolution
- Inventory & Merchandising
- Communication & Team Collaboration
- Retail Operations
- Schedule & Workflow Management
- Sales Data Analysis
- Team leadership
- Inventory management
- Customer service
- Employee training
- Scheduling management
- Data analysis
- Regulatory compliance
- Conflict resolution
- Visual merchandising
- Process improvement
- Equipment maintenance
- Performance evaluation
- Communication skills
- Time management
- Sales support
- Promotions execution
- Receiving oversight
- Scheduling expertise
- Multi-tasking mastery
- Workflow optimization
- Stock management
- Problem resolution
- Sales growth
- Performance improvement
- Sales strategies
- Reasoning
- Stockroom organization
- Recovery management
- Interactive communication skills
- POS systems operations
- Process and procedure development
- Customer relations
- Policy enforcement
- Workplace safety
- Employee engagement
- Staff supervision
- Growth planning
- Problem-solving
- Leadership
- Leadership skills
- Decisiveness
- Adaptability and flexibility
- Coaching and mentoring
- Product restocking
- Staff management
- Task delegation
Skills
Bilingual
Can speak and write in both, English and Spanish.
Timeline
Plumbing/Electrical Department Supervisor
The Home Depot
06.2025 - Current
Customer Service Department Supervisor
The Home Depot
01.2025 - 06.2025
Front-End Department Supervisor
The Home Depot
05.2024 - 01.2025
Head Cashier
The Home Depot
03.2023 - 05.2024
Cashier (Part-Time)
The Home Depot
11.2022 - 03.2023
Secretary
PM Masonry
01.1996 - 01.2004
High School Diploma -
Coral Sorings High School