Taranjeet Kaur
Cranbrook (Relocatable)
Summary
Results-driven Operations Manager with 6+ years of leadership experience in high-volume retail environments and a proven track record at Staples. Excel in sales strategy, operational efficiency, team building, and coaching. Successfully maximized department productivity and enhanced customer satisfaction through effective management and innovative solutions. Committed to fostering a collaborative environment that drives results and achieves business goals. Open to relocation.
Overview
7
7
years of professional experience
Work History
Department Supervisor
The Home Depot
Cranbrook, BC
07.2025 - Current
- - Lead daily operations across multiple departments to achieve sales and service goals
- - Coach, mentor, and develop associates to improve performance
- - Resolve escalated customer concerns professionally
- - Manage scheduling, task assignments, and workload planning
- - Ensure merchandising, inventory accuracy, and operational standards
- - Maintain a safe work environment and ensure policy compliance
- - Partner with leadership to improve productivity and customer satisfaction
Operations Manager
Staples
Vancouver, BC
04.2021 - 04.2025
- - Accountable for financial and non-financial business results through effective management of service areas including cash, copy, and technology services
- - Developed and implemented comprehensive sales and services strategy
- - Managed coordination and execution of services, maximizing department productivity
- - Actively managed attraction, orientation, and retention of associates
- - Evaluated, coached, and provided high-quality instruction to direct reports
- - Monitored store-use merchandise and created detailed weekly activity reports for senior management
- - Evaluated employees' strengths and assigned tasks based on experience and training
- - Adjusted job assignments and schedules to keep pace with dynamic business needs
- - Maximized performance by monitoring daily activities and mentoring team members
- - Approved regular payroll submissions for employees
Supervisor
Dollarama
Vancouver, BC
09.2019 - 04.2021
- - Delegated daily tasks, addressed employee questions, and resolved scheduling issues
- - Managed team workload to reach targets for specific tasks
- - Worked with customer service representatives to handle escalated customer issues
- - Identified opportunities for cost savings through improved operational efficiency
- - Implemented changes based on feedback from senior management or customers
- - Oversaw inventory supply to maintain fully stocked shelves during high-volume sales periods
Education
Post Graduate Diploma - Business Administration and Management
Coast Mountain College
Terrace, BC, Canada01-2021
Bachelor of Technology - Computer Science Engineering
Bhaddal Professional University
India04-2014
Skills
- Operations Management
- Team Leadership
- Customer Service
- Sales Strategy
- Inventory Management
- Operational Efficiency
- Data Reporting
- Conflict Resolution
- Coaching Techniques
- Quality Assurance
- Schedule Preparation & Management
- Staff Training & Development
- Merchandising
- Process Improvement
- Work Planning & Prioritization
- Active Listening
- Excellent Communication
- Customer service
- Workplace safety
- Problem resolution
Timeline
Department Supervisor
The Home Depot
07.2025 - Current
Operations Manager
Staples
04.2021 - 04.2025
Supervisor
Dollarama
09.2019 - 04.2021
Post Graduate Diploma - Business Administration and Management
Coast Mountain College
Bachelor of Technology - Computer Science Engineering
Bhaddal Professional University