Elaine Thompson
Shawnee,OK
Summary
Dynamic retail professional with extensive experience at United Supermarkets, excelling in customer service and team leadership. Proven track record in enhancing sales through strategic inventory management and effective staff training. Skilled in problem-solving and fostering a collaborative environment, driving operational efficiency and customer satisfaction.
Overview
45
45
years of professional experience
Work History
C Store Manger
Domino C Stores
Shawnee, OK
01.2011 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, conducting regular stock assessments to optimize supply chain efficiency.
- Trained and mentored staff, fostering a collaborative team environment to enhance performance.
- Implemented promotional strategies, increasing customer engagement and driving sales growth.
- Ensured exceptional customer service standards were met, addressing concerns promptly and effectively.
- Monitored employee performance, providing feedback and support for continuous improvement initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Frontend Manger/Bookkeeper
United Supermarkets
08.1981 - 01.2011
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Led team training sessions to improve customer service standards and operational efficiency.
- Developed and implemented promotional strategies to increase sales and customer engagement.
- Analyzed sales data to identify trends, informing product placement and stock decisions.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
High School Diploma - General Studies
Mangum High School
Mangum, OK05.1983
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Relationship building and management
- Strategic thinker
Timeline
C Store Manger
Domino C Stores
01.2011 - Current
Frontend Manger/Bookkeeper
United Supermarkets
08.1981 - 01.2011
High School Diploma - General Studies
Mangum High School