Elaine M. Johnson

• Proficiently collected past due balances for oil well accounts, equipment, products, and services, utilizing Excel synergy, Macola, Attivo, and the billing portal.
• Managed dispute resolution, adjustments, and refunds, simultaneously preparing accounts for external collections. Regularly communicated with 30-40 internal and external customers via email and phone, ensuring prompt issue resolution.

• Orchestrated nationwide B2B collections with a primary focus on expeditious dispute resolution for elevator inspection invoices.
• Diligently managed a portfolio of 300 accounts, conducting 30-40 daily outbound calls and leveraging WOM to ensure precision in invoicing and inspection reports.

• Successfully negotiated payment arrangements with overdue clients, resulting in debt recovery.
• Discussed potential solutions and forfeiture options with delinquent clients to mitigate financial risks.
• Handled 30-60 daily outgoing and incoming emails and calls related to past due accounts, ensuring timely communication and resolution.

Resolved complex accounts remotely, achieving a 90% resolution rate and exceeding performance targets.

• Managed monthly collections for past due media, internet, and TV accounts with balances ranging from 3 to 30 million dollars.
• Conducted proactive outreach via phone and email to reconcile 60-90 day delinquent accounts, averaging 50-100 accounts monthly. Provided recommendations to the controller regarding credit decisions for accounts aged 90 days and above. Negotiated payment arrangements for accounts exceeding 120 days and facilitated the transfer of uncollectible accounts to third-party collection agencies.