ELAMARAN SINGARAJ
DALLAS,TX
Summary
Results-driven technical leader with 16+ years of experience in Linux system configuration, cloud administration, and enterprise technical/product support. Proven track record of managing server configurations, system upgrades, and complex migrations for global client portfolios, including Fortune 500 organizations. Experienced team lead proficient in troubleshooting enterprise architecture across product deployments, hardware, and multi-cloud platforms. Passionate about mentoring technical teams, with 8+ years spent coaching and developing junior support engineers. Combines strong analytical problem-solving skills with a continuous learning mindset to quickly master emerging technologies, deliver exceptional customer satisfaction, and create comprehensive internal and external technical documentation.
Professional with extensive experience in leading global technical support teams, effectively managing cross-functional collaborations to resolve complex technical escalations. Demonstrated expertise in deploying high-availability platforms and integrating various authentication protocols, ensuring seamless customer experiences. Proven ability to maintain maximum uptime for large-scale media applications while overseeing server deployments and system upgrades. Skilled in implementing standardized processes that enhance performance across diverse sectors including banking, brokerage, and broadcast media streaming.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Staff Technical Support Engineer
Alation
08.2018 - Current
- Led and coached global technical support team of 20 engineers across the US, UK, Australia, and India, enhancing delivery of high-quality, customer-facing technical support.
- Collaborate cross-functionally with the Product, Engineering, and Professional Services teams to resolve complex L3/L4 technical escalations, maintaining a 100% CSAT score.
- Deployed and configured high-availability Alation platform instances across cloud and on-premises environments, integrating authentication protocols SAML, AD, LDAP, and SSL to ensure secure access.
- Serve as a Subject Matter Expert for database connectors, PostgreSQL database administration, containerization (Docker), and disaster recovery/backup strategies.
- Delivered comprehensive technical training for customer system administrators and support teams on platform setup, configuration, and maintenance, and improving support capabilities.
- Global leader in enterprise data catalog technology, providing machine learning-driven metadata management for data collaboration.
- Key Clients: Apple, Salesforce, LinkedIn, Intuit, Pfizer, eBay, Discover, Hilton, Qantas, Commonwealth Bank, and Motorola Solutions.
Senior Technical Support Engineer
Ooyala India Pvt Ltd
05.2017 - 07.2018
- Maintained maximum availability and uptime for large-scale media applications streaming content to millions of concurrent end users.
- Managed server deployments, system upgrades, and video ingest workflows in Media Input-Output (MIO) environments, ensuring optimal system performance and reliability.
- Planned and executed software deployments across UAT, Pre-Live, and Production environments, minimizing disruption and ensuring smooth transitions.
- Oversaw video logistics and analytics platform for cloud-based live and on-demand media publishing solutions, enhancing user experience and accessibility.
- Key Clients: SkySports, Hotstar, Bentley, Audi, Telstra, ITV, AccuWeather, and Zoomin TV.
Cloud Operations Engineer
Altisource Labs Pvt Ltd
05.2015 - 02.2016
- Managed AWS cloud infrastructure across public/private VPCs, optimizing performance for 2,000+ EC2 instances and 1,500+ Verizon Terremark servers.
- Enforced security and compliance policies with Trend Micro, Deep Security Agents, IDS, and firewall management tools, safeguarding data integrity.
- Implemented ITIL incident management processes and SLAs, enhancing technical issue resolution and improving client communication.
- Delivered enterprise technology services to enhance operations in real estate and mortgage sectors. As well as service provider for the real estate and mortgage servicing industries.
Lead Operations Engineer
Envestnet Yodlee Inc
09.2010 - 05.2015
- Installed, configured, and maintained Linux server infrastructure and web servers, ensuring reliable support for high-volume transaction processing.
- Developed standard operating procedures for server health monitoring, critical incident alerting, automated backups, and database archiving.
- Coordinated change management, client reporting, internal auditing, and vendor management for infrastructure escalations, streamlining communication and response times.
- Premier financial data aggregation and analytics platform serving over 1,400 financial institutions worldwide.
- Key Clients: Bank of America, Citi Group, HSBC, JP Morgan, Wells Fargo, RBC, ANZ, and Fidelity.
Education
Bachelor of Engineering - Electronics and Communication
M Kumarasamy College of Engineering
Skills
- Enterprise data solutions
- Technical coordination of projects
- Standardized process implementation
- High availability configuration
- Operating Systems: Linux (Ubuntu, CentOS, Red Hat Enterprise Linux)
- Incident management
- Databases & Big Data: Oracle 12c/19c, PostgreSQL, MySQL, SQL Server, Snowflake, Databricks, AWS Glue, Redshift, MongoDB, Presto, Teradata, Athena
- Monitoring & Analytics: Nagios, Cacti, Splunk, New Relic, AWStats, Foglight, Zabbix
- BI & Ticketing Tools: Tableau, MicroStrategy, Cognos Jira, Salesforce (SFDC), ServiceNow, Zendesk, LiveTime
- Cloud & Infrastructure: AWS (EC2, S3, IAM, Route 53), Azure, Docker, Kubernetes, Hadoop (Hive, Zookeeper, Knox), Cloudera, Load Balancers (F5, A10)
- DevOps & Security: Jenkins, Bamboo, Stash, Confluence, SAMI, Active Directory, LDAP, SSL/TLS, IBM MQ, Redis
Certification
ITIL V3 Fundamentals Certification, Red Hat Certified Training, Additional Training: Hadoop Big Data Administration, AWS SysOps Administration
Timeline
Staff Technical Support Engineer
Alation
08.2018 - Current
Senior Technical Support Engineer
Ooyala India Pvt Ltd
05.2017 - 07.2018
Cloud Operations Engineer
Altisource Labs Pvt Ltd
05.2015 - 02.2016
Lead Operations Engineer
Envestnet Yodlee Inc
09.2010 - 05.2015
Bachelor of Engineering - Electronics and Communication
M Kumarasamy College of Engineering