9
years of professional experience
Organized operations professional with a background in customer service, HR, and back-office support. Brings hands-on experience resolving billing and transaction issues, maintaining employee and financial records, and improving workflows through clear communication, documentation, and process support.
Work History
Back Office Specialist
3 Years 9 Months- Coordinated document handling for internal teams and client accounts.
- Performed day-to-day accounting functions including accounts payable and receivable, general ledger entries, bank reconciliations.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Resolved routine discrepancies in files and transaction records.
- Communicated with staff to clarify back office issues and priorities.
- Developed training materials for new employees on back office operations.
- Typed and formatted correspondence for clarity and professionalism.
- Created spreadsheets using Microsoft Excel to track financials or personnel data.
CSR
1 Year- Answered customer inquiries and provided accurate information regarding products and services.
- Explained banking products, fees, and account features clearly.
- Resolved billing issues, transaction disputes, and payment concerns.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Human Resources Manager
3 Years 11 Months- Supported employee relations cases and coached managers on workplace concerns.
- Partnered with operations leaders on staffing, training, and retention needs.
- Trained supervisors on interview steps, onboarding forms, and policy guidance.
- Coordinated Domino's payroll, timekeeping, and schedule changes with store leaders.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Created job postings, tracked applicants and maintained applicant database.
Education
GED
Skills
Spreadsheet management
Report generation
Record management
Information Management
Quality control
Process Improvement
Administrative Support
Time Management
Organizational Skills
Problem analysis
Cross-department communication
Employee Relations
Timeline
Back Office Specialist
Central Research Inc
02.2023 - CurrentRead More
CSR
U.S. Bank
02.2022 - 02.2023Read More
Human Resources Manager
Dominos
02.2018 - 01.2022Read More
Parkway North High School
GED
Read More