Elana Gordon
Portland,OR
Summary
As a professional mental health counseling student, I am well-prepared for a counseling internship role. I possess a strong foundation in therapeutic skills and excel in conducting individual and group counseling sessions, as well as assessing clients' needs. My approach emphasizes cultural humility, delivering trauma-informed, person-centered care, and achieving impactful results. I am proud of my reliability and adaptability, along with my excellent communication skills. I bring a wealth of administrative knowledge in service to my dedication to helping others.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Oregon Department Of Revenue
02.2022 - Current
- Provide first level support to bankruptcy unit by researching and/or comparing various filing dates and debts associated with bankruptcy.
- Research and document each case individually by keeping written records and by entering information onto computer system.
- Provide assistance to public by telephone or by correspondence to explain laws, rules, policies and procedures to ensure compliance and resolve issues.
- Work refunds cases to determine needed actions.
- Post trustee payments, review cases for accuracy of payments and redirect payments as necessary.
- Perform filing enforcement actions.
- Release garnishments.
- Resolve bankruptcy related issues referred by tax help, auditors, and unit supervisors.
- Reinstate lien survives balances from write-off to provide payoffs to title company.
- Issue docketed warrants.
- Perform property checks.
- Renew docketed liens.
Transportation Service Representative
Oregon Department of Transportation
12.2020 - 01.2022
- Communicate regularly with customers of diverse backgrounds.
- Assist public in titling and registering vehicles and obtaining all types of over-the-road permits.
- Inspect supporting documents and applications for completeness and accuracy.
- Provide applicants with driver license study materials and assist them with application process.
- Administer, correct and explain driver license law tests.
- Conduct and interpret driver vision tests.
- Perform physical examination of vehicles in all weather conditions.
- Produce photo licenses, instruction permits and identification cards.
- Determine and collect appropriate fees for transactions.
- Assist in maintaining sensitive inventory and other office materials.
- Account for documents and monies received; maintain established balance standards; balance receipts at close of each business day.
- Conduct driver license examinations, including behind-the-wheel drive tests for regular class C vehicles.
Field Enumerator
US Census Bureau
04.2020 - 10.2020
- Conduct non-response follow up census interviews in field.
- Drive to homes in Central Oregon for purposes of interviews, re-interviews, proxy information, or location verification.
- Explain purpose of survey to respondents and answer any queries about it.
- Ensure that all safety protocols are adhered to while working in field environment.
- Verify accuracy of collected data by examining responses to survey questions.
- Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data.
- Assisted people in filling out surveys with complete and accurate information.
Lead Dispatcher
Hillsboro Aero Academy
08.2018 - 09.2019
- Maintained aircraft schedule.
- Performed maintenance data entry.
- Invoiced planes and simulators.
- Communicated on aviation radio and used multi-line phone system.
- Performed flight log auditing.
- Dispatched planes and simulators.
- Created and oversaw weekly dispatch schedule for personnel.
- Supervised dispatch personnel.
- Coordinated maintenance flight needs.
- Remained on-call for emergencies.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
Clinic Assistant
Planned Parenthood Columbia Willamette
07.2016 - 08.2018
- Performed patient check-outs, billing and charge entry.
- Processed client intake and registration.
- Assisted with patient check-in and check-out process by verifying insurance information and collecting co-payments.
- Assisted with preparation of patient charts prior to appointment time.
- Obtained authorization numbers from insurance companies for requested services.
- Performed duties associated with cash register/ batch operations/ reconciliation.
- Medical assisting: rooming patients, taking vitals, inputting necessary EMR documentation for visits.
- Performed venipuncture and capillary, running labs.
- Answered phones promptly and responded to inquiries from patients, providers and staff members.
- Scheduled appointments for patients following established protocols.
Health Services Specialist/ CBI Coordinator
Planned Parenthood Mar Monte
10.2005 - 06.2016
- Worked as Front office Coordinator- supervised front desk.
- Worked as Sole Care Based Incentive coordinator in charge of managed Medi-Cal incentivization program that was awarded between $75,000 - $375,000 each year from 2012 to 2015.
- Worked as Certified Enrollment Counselor for Covered California Healthcare Marketplace.
- Assisted with patient check-in and check-out process by verifying insurance information and collecting co-payments.
- Organized medical records, including filing, scanning and maintaining digital records in accordance with HIPAA regulations.
- Answered phones promptly and responded to inquiries from patients, providers and staff members.
- Scheduled appointments for patients following established protocols.
- Assisted with preparation of patient charts prior to appointment time.
- Updated patient demographic information in electronic health record system according to policy.
- Performed data entry tasks related to patient registration and visit documentation.
- Provided customer service support by responding quickly to questions or complaints from patients or family members.
Tax Professional
H and R Block
01.2015 - 04.2016
- Generated $10,000 writing tax returns first season and $20,000 second season.
- Implemented non-profit fundraiser in conjunction with DeLaveaga Elementary School and raised over $1,600 on their behalf.
- Helped clients with A.C.A issues, ITIN's, multiple states, small business, cancellation of debt, sales of homes, depreciation, education credits, and K-1's.
Supervisor
Pizza My Heart
03.2003 - 09.2005
- Managed daily operations of ordering and receiving.
- Maintained register accounting and banking.
- Assisted with hiring processes.
- Worked all positions in store as needed.
- Resolved customer complaints in timely manner while ensuring customer satisfaction.
- Directed and supervised team of 6-15 employees in daily operations.
- Maintained compliance with company policies, objectives, and communication goals
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Monitored workflow to improve employee time management and increase productivity
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
Education
Master of Science - Clinical Mental Health Counseling
St. Bonaventure University
Saint Bonaventure, NY05.2026
Bachelor of Science - Aviation -Professional
Utah Valley University
Provo, Utah08.2009
Skills
- Trauma-Informed Care
- Critical Thinking
- Clear Communicator
- High Emotional Intelligence
- Teamwork and Collaboration
- Electronic medical record software
- Biopsychosocial assessments
- Multicultural competence
- Ethics and confidentiality
- Case documentation
- Continuous improvement
- Building rapport
Languages
Spanish
Full Professional
Certification
- L2 Mindfulness Meditation Coach, Unified Mindfulness
Timeline
Administrative Specialist
Oregon Department Of Revenue
02.2022 - Current
Transportation Service Representative
Oregon Department of Transportation
12.2020 - 01.2022
Field Enumerator
US Census Bureau
04.2020 - 10.2020
Lead Dispatcher
Hillsboro Aero Academy
08.2018 - 09.2019
Clinic Assistant
Planned Parenthood Columbia Willamette
07.2016 - 08.2018
Tax Professional
H and R Block
01.2015 - 04.2016
Health Services Specialist/ CBI Coordinator
Planned Parenthood Mar Monte
10.2005 - 06.2016
Supervisor
Pizza My Heart
03.2003 - 09.2005
- L2 Mindfulness Meditation Coach, Unified Mindfulness
Master of Science - Clinical Mental Health Counseling
St. Bonaventure University
Bachelor of Science - Aviation -Professional
Utah Valley University
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