Elana Mathis
OH
Overview
6
6
years of professional experience
Work History
Corporate Trainer
Clout International
2017.04 - 2017.08
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Leadership role in which I interviewed and trained Executives in Direct Marketing.
- Built a team and lead us to success.
- Performed other office duties such as preparing collateral, recording daily sales and averages, ran training workshops and participated in an office atmosphere.
Assistant Store Manager
HMSHost
2017.01 - 2017.05
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Customer Care Specialist
Alliance Data
2016.02 - 2016.12
- Identified customer issues with products or services, investigated causes, and initiated resolutions.
- Focused on customer satisfaction.
- Managed credit card acts daily
- Shared marketing changes with customers and updates on conversations that happened within the company.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
General Manager
Chipotle
2011.06 - 2016.08
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Delivered a business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Labor and overtime management.
- Completed monthly audits, Scheduled writing.
- Trained service workers on standards, efficiency and conflict and resolution.
- Worked closely with the Shift Manager to solve problems and handled customer concerns.
Education
Bachelor Of Arts And Sciences - Criminal Justice
The Ohio State University
Columbus, OhioHigh School Diploma -
Reynoldsburg Highschool
Reynoldsburg, OHSkills
- Time Management and Prioritization
- Operate dual monitor system
- Multi-Line Telephone System
- Shift Management
- Scheduling
- Communication
Timeline
Corporate Trainer
Clout International
2017.04 - 2017.08
Assistant Store Manager
HMSHost
2017.01 - 2017.05
Customer Care Specialist
Alliance Data
2016.02 - 2016.12
General Manager
Chipotle
2011.06 - 2016.08
Bachelor Of Arts And Sciences - Criminal Justice
The Ohio State University
High School Diploma -
Reynoldsburg Highschool