Elana Miles
Kannapolis,NC
Summary
Experienced professional with experience in management seeking a role with a reputable company. Driven to exceed expectations and thrive in fast-paced, high-pressure environments.
Overview
40
40
years of professional experience
Work History
Operations Manager
Michaels Store 3710
Mooresville, NC
08.2023 - Current
- Serve as Manager on Duty
- Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs)
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- As needed, assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities
- Assist with onboarding new Team Members, training, observing, and coaching as necessary
- Manage and execute the shrink and safety programs
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Assists Store Manager with weekly schedules as needed
Transportation Area Manager
Amazon CLT6
Pineville, NC
04.2022 - 03.2023
- Performed all duties of Field Transportation Lead
- Oversee safety, quality, productivity, and customer delivery standards
- Led efforts to implement efficiency enhancements
- Perform leadership functions, including regular 1:1 coaching and development sessions
- Conducted training sessions for department associates
Field Transportation Lead
Amazon CLT6
Pineville, NC
08.2021 - 04.2022
- Support, mentor, and motivate the hourly workforce
- Budgeting and ordering supplies for departments/events
- Prepared and maintained training records for associates
- Create weekly schedules for department staff
Logistics Specialist
Amazon CLT5
Concord, NC
04.2015 - 08.2021
- Collaborated with carriers to guarantee timely departures of all shipments
- Develop daily load strategies based on current logistics needs
- Developed and monitored trailer pool needs
- Monitor DDU routes to provide viable routing solutions and make delivery decisions outside the normal routing matrix
- Monitored volume variations and adjusted schedules to maintain timely departures
Logistics Admin
Amazon CLT5
Concord, NC
11.2014 - 04.2015
- Audit Pallets
- Check drivers in/out
- Act in the role of logistic specialist when needed
- Ensure loads are correctly staged and ready for departure
Tutor/ Administrative Assistant
Rowan-Cabarrus Community College
Salisbury, NC
01.2013 - 10.2014
- Customer service
- Validate and coordinate student/tutor schedules
- Verify student information
- Tutor for subjects: Business and Computer Information Systems
Information Commons Lab Assistant
Rowan-Cabarrus Community College
Salisbury, NC
01.2012 - 01.2013
- Assist students with computer usage
- Instruct students in use of Microsoft Office
Information Systems Analyst
Rowan-Cabarrus Community College
Salisbury, NC
05.2010 - 07.2011
- Provided base level IT support
- Displayed courtesy and strong people skills with all customer interactions
- Set up and troubleshoot desktops, laptops, and printers
Customer Service Representative
Lowe’s Home Improvement Warehouse
08.1999 - 08.2005
- Assistant Department Manager – lawn/garden, hardware
- Assisted customers regarding accounts, returning stock and purchasing
- RTM Clerk
- Acquired credit from vendors for returned/damaged stock
- Worked as a team member performing cashier duties, inventory team
- Cross-trained and provided backup for other departments
- Associate in receiving department, loading, and unloading trucks
- Assisted in maintaining and recording inventory
- Forklift, and stand-up lift trained
B-52 Aircraft Maintenance Technician
USAF
Mather AFB, USA
01.1985 - 06.1988
- Performed routine maintenance tasks on aircraft, such as cleaning, lubricating, and replacing parts.
- Inspected aircraft components to detect any signs of wear or malfunctioning.
- Conducted pre-flight inspections to determine if aircraft was ready for flight operations.
- Maintained records of all maintenance activities for compliance with FAA regulations.
Education
BBA - Management Information Systems
Catawba College
Salisbury, NC05.2013
Associate of Applied Science - Information Systems
Rowan-Cabarrus Community College
Salisbury, NC05.2011
Skills
- Deep diving
- Problem resolution
- Team building
- Peer development
- Microsoft Office Proficient
- Proficient in computers
- Various software applications
- Event planning
- Budgeting
- Public Speaking
- Labor planning
- Strong people skills
- Leadership
- Experienced trainer
- Classroom training
- Field training
- Record Keeping
- Performance monitoring
- Creative thinking
- Problem solving
Accomplishments
- Rowan-Cabarrus – 2009/2010 President SGA
- 2010 VP Phi Theta Kappa International Honor society
- 2010/2011 N4CSGA Central Division Representative
- 2011 N4CSGA Eddie Meyers Outstanding Advocacy Award
- National Society of Leadership and Success
Amazon:
- Set up and monitor refueling schedules with local vendors for hostlers at CLT5, DLT1 and HCL1. Adjust schedules according to usage to save unnecessary costly trips saving over $3000 monthly in refuel cost for our building.
- New Building Launch – CLT6-HCL2-HCL9 FTL (2022): Set up new TOM yard and prepared for launch. Responsible for setting up hostler training of my team and prepping them for new yard positions.
- Driver Trainer Program CLT5 – (As Log Spec): Helped start Yard Driver program as primary SME, training and certifying over twenty-five drivers. (2016-present)
- Helped certify new trainers at CLT5 and BNA5 (managers). (2017-2018)
- Supported CVG5 in both log spec capacity and again as a driver trainer. (2017)
- Helped train RDU5/JAX5 Logistics Specialists before buildings launched.
- Took ownership of establishing relationships with local vendors regarding hostler maintenance for CLT5, DLT1 and HCL1.
References
References available upon request.
Timeline
Operations Manager
Michaels Store 3710
08.2023 - Current
Transportation Area Manager
Amazon CLT6
04.2022 - 03.2023
Field Transportation Lead
Amazon CLT6
08.2021 - 04.2022
Logistics Specialist
Amazon CLT5
04.2015 - 08.2021
Logistics Admin
Amazon CLT5
11.2014 - 04.2015
Tutor/ Administrative Assistant
Rowan-Cabarrus Community College
01.2013 - 10.2014
Information Commons Lab Assistant
Rowan-Cabarrus Community College
01.2012 - 01.2013
Information Systems Analyst
Rowan-Cabarrus Community College
05.2010 - 07.2011
Customer Service Representative
Lowe’s Home Improvement Warehouse
08.1999 - 08.2005
B-52 Aircraft Maintenance Technician
USAF
01.1985 - 06.1988
BBA - Management Information Systems
Catawba College
Associate of Applied Science - Information Systems
Rowan-Cabarrus Community College
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