Hi, I’m
Jessica King
People Leader, Process Manager
Oklahoma City,Oklahoma
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement with a passion for learning, analyzing problems, and quickly developing a solution, assisting others, and developing ways to promote customer/employee satisfaction.
Overview
7
years of professional experience
3
years of post-secondary education
Work History
AmazonOklahoma City, OK
Area Operations Manager
06.2021 - Current
Job overview
- Set and surpassed goals for rate and volume in order to exceed customer process.
- Led safety initiatives and developed standard work practices which led to a 20% decrease in indirect labor spend and a decrease in injuries.
- Developed and mentored multiple associates into critical roles and advancements.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Assisted in peer-development of fellow area managers.
- Recognized as a "bar-raiser" twice since hire.
Remington Park Racetrack & CasinoOklahoma City, OK
Personal Suites Bartender & Guest Experience Lead
03.2016 - 03.2021
Job overview
- Assured guest satisfaction and comfort while adhering to high standards
- Initiated inventory control and quality measurement procedures for room turnover during large events
- Maintained compliance and held employees accountable to all state and local laws in a high oversight industry
- Management and budgeting of department resources resulting in high accuracy and inventoried sales
- The experience and familiarity with several point of sale (pos) systems and dashboards
- Led management in implementing practices for higher employee and guest satisfaction - Continuously maintained high sales records
- Undertook the training role and was the point of contact for new hires.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
ChickNBeerOklahoma City, OK
Manager
01.2017 - 08.2018
Job overview
- Led a team of professional customer service associates while ensuring efficient operations and monitoring.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Responsible for hiring and training.
- Maintained and tracked all safety and food quality standards applicable.
- Managed the daily stocking, paying of invoices and inventory while staying within budget limitations & maximizing placement.
- Implemented new financial accounting and management practices resulting in 70% increase in accuracy & time efficiency.
- Trained staff in areas such as customer service, food & public safety, sanitation, and employee cohesiveness
- Consistently maintained sales, budget, & end-of-day logs with accuracy - Utilized technical & analytical skills to solve system related issues.
Education
University of Central OklahomaEdmond, OK
Bachelor of Science from Organizational Leadership
08.2018 - 01.2020
University Overview
- Member of National Society of Leadership & Success, Sigma Alpha Phi
- President's Honor roll 2019-2020
Heritage CollegeOklahoma City, OK
Associate of Applied Science from Personal Fitness Training
06.2014 - 11.2015
University Overview
- Completed professional development in NASM & ACE CPT
Skills
Problem Solving
Excellent Interpersonal skills
Effective Leadership
Customer Obsession
Coaching and mentoring
Deep Diving
Adaptability
Organizational
Improvement initiatives
Data Analysis
Computer Technology
Timeline
Area Operations Manager
Amazon
06.2021 - Current
University of Central Oklahoma
Bachelor of Science from Organizational Leadership
08.2018 - 01.2020
Manager
ChickNBeer
01.2017 - 08.2018
Personal Suites Bartender & Guest Experience Lead
Remington Park Racetrack & Casino
03.2016 - 03.2021
Heritage College
Associate of Applied Science from Personal Fitness Training
06.2014 - 11.2015