Hi, I’m
Jessica King
People Leader, Process Manager
Oklahoma City,Oklahoma
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement with a passion for learning, analyzing problems, and quickly developing a solution, assisting others, and developing ways to promote customer/employee satisfaction.
Overview
7
years of professional experience
3
years of post-secondary education
Work History
AmazonOklahoma City, OK
Area Operations Manager
06.2021 - Current
Job overview
- Set and surpassed goals for rate and volume in order to exceed customer process.
- Led safety initiatives and developed standard work practices which led to a 20% decrease in indirect labor spend and a decrease in injuries.
- Developed and mentored multiple associates into critical roles and advancements.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Assisted in peer-development of fellow area managers.
- Recognized as a "bar-raiser" twice since hire.
Remington Park Racetrack & CasinoOklahoma City, OK
Personal Suites Bartender & Guest Experience Lead
03.2016 - 03.2021
Job overview
- Assured guest satisfaction and comfort while adhering to high standards
- Initiated inventory control and quality measurement procedures for room turnover during large events
- Maintained compliance and held employees accountable to all state and local laws in a high oversight industry
- Management and budgeting of department resources resulting in high accuracy and inventoried sales
- The experience and familiarity with several point of sale (pos) systems and dashboards
- Led management in implementing practices for higher employee and guest satisfaction - Continuously maintained high sales records
- Undertook the training role and was the point of contact for new hires.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
ChickNBeerOklahoma City, OK
Manager
01.2017 - 08.2018
Job overview
- Led a team of professional customer service associates while ensuring efficient operations and monitoring.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Responsible for hiring and training.
- Maintained and tracked all safety and food quality standards applicable.
- Managed the daily stocking, paying of invoices and inventory while staying within budget limitations & maximizing placement.
- Implemented new financial accounting and management practices resulting in 70% increase in accuracy & time efficiency.
- Trained staff in areas such as customer service, food & public safety, sanitation, and employee cohesiveness
- Consistently maintained sales, budget, & end-of-day logs with accuracy - Utilized technical & analytical skills to solve system related issues.
Education
University of Central OklahomaEdmond, OK
Bachelor of Science from Organizational Leadership
08.2018 - 01.2020
University Overview
- Member of National Society of Leadership & Success, Sigma Alpha Phi
- President's Honor roll 2019-2020
Heritage CollegeOklahoma City, OK
Associate of Applied Science from Personal Fitness Training
06.2014 - 11.2015
University Overview
- Completed professional development in NASM & ACE CPT
Skills
Problem Solving
Timeline
Area Operations Manager
Amazon
06.2021 - Current
University of Central Oklahoma
Bachelor of Science from Organizational Leadership
08.2018 - 01.2020
Manager
ChickNBeer
01.2017 - 08.2018
Personal Suites Bartender & Guest Experience Lead
Remington Park Racetrack & Casino
03.2016 - 03.2021
Heritage College
Associate of Applied Science from Personal Fitness Training
06.2014 - 11.2015
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