Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elana Roach-Winters

Dolton,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Care Assistant

Star Home Care Inc
Washington, DC
05.2021 - 08.2022

· Rehabilitation services

· Patient care plan

· Attend mandatory weekly meetings

· Maintain strict HIPPA compliance

· Schedule assessments, start of cares

· EMR

· Maintain strict HIPPA compliance

Central Scheduling Specialist

Mercy Hospital Medical Center
Chicago, IL
08.2020 - 11.2020

· Answer, screen and forward phone calls to appropriate departments

· Run and verify insurance information

· Verify physician clinic phone numbers, fax numbers, and address

· Make, reschedule, and verify appointments

· Reminder phone calls for doctors appointments

· EMR

· Maintain strict HIPPA compliance

· Complete department deadline projects

File/Records Clerk

Mercy Hospital Medical Center
Chicago, IL
06.2017 - 08.2020
  • Maintained patient confidentiality by keeping patient records information confidential.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Delivered charts to assigned areas of hospital by following established routing procedures.

Warehouse Worker

Terrace Paper Company
Chicago, IL
09.2009 - 04.2015
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Checked packages and merchandise for damage and notified vendors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Feeder/ Catcher

Graphic Packaging
Chicago, IL
04.2015 - 05.2017
  • Enhanced production efficiency by monitoring and adjusting machine settings during operation.
  • Maintained a clean and safe work environment, adhering to safety protocols and guidelines.
  • Facilitated timely order fulfillment by consistently meeting or exceeding production quotas while maintaining strict quality control measures.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Collaborated with team members to complete complex projects on schedule and within budget constraints.

Education

Thornwood High School
South Holland, IL

Skills

  • Understanding Customer Needs
  • Active Listening
  • Customer Relations
  • Problem-Solving Ability
  • Clerical Support
  • Managing Multiple Tasks
  • Product identification
  • Loading and unloading
  • Shipping and receiving
  • Order Picking
  • Warehouse Safety
  • Packaging and Labeling
  • Remote Work Experience
  • Billing and Invoicing
  • Meeting Scheduling
  • File Maintenance
  • Operations Support
  • Proofreading
  • Proficient in Type technology
  • Customer Satisfaction
  • Record preparation
  • Office Supply Management
  • Flexible and Adaptable

Timeline

Care Assistant

Star Home Care Inc
05.2021 - 08.2022

Central Scheduling Specialist

Mercy Hospital Medical Center
08.2020 - 11.2020

File/Records Clerk

Mercy Hospital Medical Center
06.2017 - 08.2020

Feeder/ Catcher

Graphic Packaging
04.2015 - 05.2017

Warehouse Worker

Terrace Paper Company
09.2009 - 04.2015

Thornwood High School
Elana Roach-Winters