Dahliah Rubin
Memphis,TN
Summary
Proven track record in enhancing customer satisfaction and sales growth at Amazon through exceptional customer service and critical thinking. Excelled in high-stress situations, significantly contributing to team success by mentoring new hires and improving service strategies. Skilled in Microsoft Excel and adept at managing financial transactions, demonstrating a balance of hard and soft skills to drive results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Care Team Assistant
Sedgwick
Memphis, TN
02.2025 - 08.2025
- Assisted healthcare professionals in managing patient communication and documentation workflows.
- Provided assistance with mobility and transportation needs for patients, promoting independence and improved quality of life.
- Consistently met deadlines for charting documentation, contributing to a well-organized record system accessible by all team members.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Amazon
Memphis, TN
11.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Front Desk Receptionist
YMCA Child Development Center
Olive Branch, MS
07.2020 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
Sales Associate
Soma Intimates
Collierville, TN
08.2019 - 06.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Germantown High School
Germantown, TN05.2017
Skills
- Customer Service
- Critical Thinking
- Microsoft Excel
- Customer satisfaction measurement
- Call Center Operations
- Money handling abilities
- Assisting with mobility
- Teamwork and collaboration
- Customer service
- Attention to detail
- Understanding customer needs
- Computer skills
- Calm and professional under pressure
- Goal setting
Timeline
Care Team Assistant
Sedgwick
02.2025 - 08.2025
Customer Service Representative
Amazon
11.2021 - 06.2023
Front Desk Receptionist
YMCA Child Development Center
07.2020 - 05.2023
Sales Associate
Soma Intimates
08.2019 - 06.2021
High School Diploma -
Germantown High School