Elanie Sypsomos
Holly Springs,USA
Summary
Results-driven customer service specialist with a strong focus on claims processing and compliance within the insurance sector. Skilled in managing client relationships and resolving issues to ensure high customer satisfaction. Leverages technology and communication skills to deliver timely, personalized service and exceed performance metrics.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Garion Bunn - State Farm Agency
Fuquay-Varina, NC
09.2025 - Current
- Utilized ECRM to manage and track customer interactions, resulting in timely and personalized service delivery
- Assisted customers with inquiries on policies, billing, and coverage options, enhancing their understanding and satisfaction
- Generated life insurance quotes using PHILIBERT to support customers in understanding their options
- Used NECHO system to access policy information and assist with service requests
- Coordinated with external partners, including mortgage companies and banks, to investigate and resolve customer issues effectively
- Communicated effectively using Microsoft Office tools (Outlook, Word, Excel, Teams) for documentation and correspondence
- Collaborated with team members to maintain high-quality customer service, fostering a supportive team environment
- Ensured compliance with company policies and regulatory guidelines, fostering trust and reliability in customer interactions
- Continuously updated knowledge of insurance products and software tools to improve customer support
Remote Sales Representative
Lloyd Agencies
Holly Springs, NC
07.2025 - 10.2025
- Conducted outbound calls to prospective and existing customers, promoting insurance products and services to boost customer engagement and retention
- Educated customers on policy options, coverage benefits, and product features to meet their insurance needs
- Followed up on leads and referrals to strengthen relationships and convert prospects into loyal policyholders
- Consistently met or exceeded sales goals while adhering to company policies and regulatory requirements
- Utilized Globe Life technologies and equipment to generate quotes, manage leads, and track customer interactions effectively
- Maintained accurate sales activity records and customer communications to ensure effective tracking and timely follow-up
- Collaborated with team members, utilizing Microsoft Office tools (Outlook, Word, Excel) for efficient reporting and communication
Event Planning Coordinator/Manager
Lune Spark LLC
Holly Springs, NC
03.2025 - 07.2025
- Coordinated logistics, vendor communications, run-of-show schedules, and event staffing for seamless event execution.
- Ensure events are aligned with brand identity and meet attendees' satisfaction goals.
- Oversaw budget and conducted post-event reporting to evaluate event success and guide future planning.
- Planned and executed launch activations, youth programs, and public workshops, fostering enhanced community engagement.
Front Desk Coordinator/Receptionist
Lune Spark LLC
Holly Springs, NC
02.2025 - 07.2025
- Greeted guests to provide friendly, attentive customer service, enhancing overall visitor experience.
- Answered phone calls and emails, directing inquiries to appropriate personnel for prompt resolution.
- Facilitated smooth event operations by efficiently managing registrations and processing payments.
- Assisted with class and camp check-ins, managing attendance and rosters to ensure smooth operations
- Supported events by coordinating contest sign-ins and directing guests, facilitating organized participation
- Maintain lobby cleanliness and restock front desk supplies
- Support instructors with materials and schedule updates
- Monitor student safety and enforce studio policies
Visual Arts Instructor
Lune Spark LLC
Holly Springs, NC
02.2025 - 07.2025
- Instructed students in beading, wire wrapping, metalwork, and resin casting, significantly enhancing artistic proficiency.
- Taught jewelry design and fabrication to diverse students, fostering creativity and technical skills.
- Design lesson plans that promote creativity and hands-on skill development.
- Maintain a safe, Inclusive studio environment and manage all class materials.
- Coordinated with instructors to develop and refine curriculum offerings, enriching student learning experiences through collaborative input.
Bartender / Server / Assistant Manager
Olive Garden
Holly Springs, NC
06.2023 - 02.2025
- Delivered exceptional dining experiences while managing multiple tables and bar service to enhance guest satisfaction.
- Balanced speed and hospitality to ensure positive customer experiences.
- Operated POS systems and processed transactions while upholding cleanliness standards.
- Completed opening and closing tasks to support operational efficiency.
Education
Forensic Science & Criminal Justice Technology - Associate of Applied Science
Wake Technical Community College
Raleigh, NC05-2024
Property & Casualty Insurance - Online Insurance NC Course
IES Insurance School for NC
Remote10-2025
Life and Health/Accident - Insurance Producer License
XCEL Solutions
Remote08-2025
High School Diploma - Upper secondary education
Swansboro High School
Swansboro, NC06-2020
Skills
Claims processing and analysis
Insurance verification and expertise
- Policy compliance and management
- Client relationship management
- Customer engagement and satisfaction
- Complaint resolution strategies
- Needs-based selling techniques
- Inbound sales outreach
Performance metrics tracking
- Microsoft Office proficiency
- CRM management skills
- Claims software utilization
- Technical support and comprehension
- SAP ERP knowledge
- POS systems operation
- Data entry accuracy
Cash handling and retail math
- Workflow coordination and project management
- Communication and leadership skills
- Verbal communication proficiency
- Collaboration abilities
- Staff mentoring and training programs
- Quality assurance practices
- Financial literacy fundamentals
- Customer education initiatives
Certification
- Health and Accident Insurance License, 07/01/25, Present
- Life Insurance License, 07/01/25, Present
- Personal Lines License
- Limited Lines License
- Commercial Lines License
- Life & Health Insurance License
- Insurance Producer License
- Property & Casualty License
- Health Insurance License
- Driver's License
- Non-CDL Class C
- CPR Certification
- ServSafe
Languages
English
Willing To Relocate
- Raleigh, NC
- Apex, NC
- Garner, NC
Timeline
Customer Service Specialist
Garion Bunn - State Farm Agency
09.2025 - Current
Remote Sales Representative
Lloyd Agencies
07.2025 - 10.2025
Event Planning Coordinator/Manager
Lune Spark LLC
03.2025 - 07.2025
Front Desk Coordinator/Receptionist
Lune Spark LLC
02.2025 - 07.2025
Visual Arts Instructor
Lune Spark LLC
02.2025 - 07.2025
Bartender / Server / Assistant Manager
Olive Garden
06.2023 - 02.2025
Forensic Science & Criminal Justice Technology - Associate of Applied Science
Wake Technical Community College
Property & Casualty Insurance - Online Insurance NC Course
IES Insurance School for NC
Life and Health/Accident - Insurance Producer License
XCEL Solutions
High School Diploma - Upper secondary education
Swansboro High School