Open To Work
Elanni Burnett
New York,NY
Summary
Organized data entry professional offering demonstrated success in data processing roles. Diligent and efficient, illustrated through many years in related positions. Strong foundation of data entry and database management knowledge with a consistent drive for continuous skill enhancement.
Overview
17
17
years of professional experience
Work History
Customer Service • Data Entry Processor
NYC Department of Buildings
New York, USA
04.2022 - Current
- Processed and approved DOB NOW: Licensing applications for eligible applicants, ensuring compliance with regulations.
- Supported daytime customer counter operations by issuing licenses to eligible recipients during appointment hours, enhancing service delivery.
- Navigated NYC.GOV/BUILDINGS website to provide accurate information to customers efficiently.
Customer Service • Data Entry Processor
Metropolitan Transit Authority
05.2018 - 03.2020
- Handled and routed customer inquiries on MetroCard issues, ensuring timely resolution.
- Oversaw card issuance process for eligible MetroCard customers, enhancing service reliability.
- Assessed applications for Senior & Disability MetroCard, ensuring compliance with eligibility standards.
Direct Support Professional • Supervisor
YAI (Young Adult Institute): National Institute for People with Disabilities
10.2015 - 06.2019
- Built trust with patients through supportive conversations and active engagement.
- Organized and maintained patient documentation, including evaluations, medication regimens, and personal correspondence.
- Facilitated patient independence by transporting to health care appointments and running errands within safe boundaries.
Clerical Associate • Administrative Researcher
Department of Transportation
02.2013 - 01.2018
- Investigated and resolved customer complaints and inquiries, delivering effective solutions to enhance customer satisfaction.
- Prepared affidavits and documentation for Inspection staff, enabling effective communication of permit-related information to customers.
- Executed clerical tasks, including copying, faxing, and filing documents, ensuring organized access to information.
Administrative Associate • Investigator
NYS Department of Education
12.2011 - 06.2012
- Audited Supplemental Education Services (S.E.S.) after school programs for compliance with state & federal mandates.
- Coordinated office administration and daily field visits to maintain program operations.
- Ensured outside providers delivered all contracted services.
- Met daily targets of visiting 2 schools and overseeing 20 classes to support program effectiveness.
- Managed enrollment forms, tracked student headcounts, verified current permits, and communicated with parents to confirm attendance.
Assistant Probation Officer • Intern
NYC Department of Probation
01.2009 - 07.2010
- Administered drug tests for violating offenders, facilitating timely referrals to assigned probation officials.
- Reviewed and processed early discharge applications of probationers, ensuring compliance with legal requirements.
- Prepared warrants based on supervisor requests and analyzed reporting patterns of probationers to identify potential violations.
- Assisted in collection & analysis of case information based legal data and status of offender.
Education
Bachelor's Degree - Criminal Justice
Monroe College
Bronx, NY04-2023
Skills
- Typing [60 wpm
- Data entry
- Microsoft Excel
- Dob now compliance
References
Available upon request.
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeContract WorkLocation Preference
RemoteOn-SiteHybridSalary Range
$70000/yr - $200000/yrTimeline
Customer Service • Data Entry Processor
NYC Department of Buildings
04.2022 - Current
Customer Service • Data Entry Processor
Metropolitan Transit Authority
05.2018 - 03.2020
Direct Support Professional • Supervisor
YAI (Young Adult Institute): National Institute for People with Disabilities
10.2015 - 06.2019
Clerical Associate • Administrative Researcher
Department of Transportation
02.2013 - 01.2018
Administrative Associate • Investigator
NYS Department of Education
12.2011 - 06.2012
Assistant Probation Officer • Intern
NYC Department of Probation
01.2009 - 07.2010
Bachelor's Degree - Criminal Justice
Monroe College