Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ELANTRA WATERS

Austin,United States

Summary

Accomplished people leader with extensive experience in training, onboarding, and talent development. Skilled in coaching employees, delivering constructive feedback, and building high-performing, engaged teams. Known for empathetic communication and a leadership style that fosters growth, inclusion, and accountability. I align team development with business goals to drive performance, retention, and a positive workplace culture.


Overview

7
7
years of professional experience

Work History

Senior Manager of Training

Chick-fil-A
01.2025 - Current
  • Conducted advanced orientation sessions for newly onboarded team members to ensure consistent onboarding experiences.
  • Facilitated interviews, managed offboarding processes, and handled disciplinary matters
  • Scheduled evaluations, meetings and observations for team members and trainers.
  • Supervised and mentored a team of 20+ trainers, tracking individual development and supporting advancement into training roles.
  • Designed and launched a new training initiative focused on improving company culture and achieving key business outcomes.



Shift Leader/Manager

Chick-fil-A Restaurants
01.2022 - Current
  • Led day-part shifts, managing daily operations and performance of 18–20 team members.
  • Coached staff on customer service and operational procedures to drive efficiency and team engagement.
  • Contributed to cross-functional initiatives, including “Speed of Service” and “Ease of Order Placing” teams, to streamline operations and elevate guest experience.
  • Implemented strategic plans to improve service flow, order accuracy, and team productivity.

Team Leader, Event Host

Skyzone Trampoline Park
11.2018 - 12.2021
  • Trained and supervised team members to ensure a fun, safe, and engaging environment for guests.
  • Monitored assigned areas to enforce safety protocols and maintain a clean, sanitized facility.
  • Coordinated all aspects of private events, including food, refreshments, activities, and decorations.
  • Managed scheduling for up to 5 parties per shift, ensuring smooth operations and timely service.
  • Responded to guest needs promptly to enhance satisfaction and overall event experience.

Education

No Degree - Pursued Sports Medicine then transitioned to Early Childhood Education

University of Toledo
Toledo, OH
05.2022

High School Diploma - undefined

Toledo School for the Arts
Toledo, OH
05.2020

Skills

  • Hospitality
  • Operations Management
  • Performance evaluation
  • Microsoft Office Suite/Slack/Zoom
  • Verbal and Written Communicatiom
  • Conflict Resolution

Accomplishments

  • Rookie of the year 2024
  • Highest sales manager
  • Symbol of success award

Timeline

Senior Manager of Training

Chick-fil-A
01.2025 - Current

Shift Leader/Manager

Chick-fil-A Restaurants
01.2022 - Current

Team Leader, Event Host

Skyzone Trampoline Park
11.2018 - 12.2021

High School Diploma - undefined

Toledo School for the Arts

No Degree - Pursued Sports Medicine then transitioned to Early Childhood Education

University of Toledo