Elayne Jones
Snowflake,AZ
Summary
Dynamic administrative professional with strong multitasking and organizational skills, re-entering the workforce after a dedicated period of family management. Expertise in calendar coordination, data entry, document preparation, and client communication. Ensures seamless operations and enhanced productivity. A proactive mindset and meticulous attention to detail enable swift adaptation to new systems and workflows, driving efficiency and effectiveness in any role. A team leader of customer service-focused professionals to improve customer experiences. Committed to leveraging these strengths to contribute positively to team objectives and organizational success.
Overview
4
4
years of professional experience
Work History
Office Manager
Copa Health
Gilbert, AZ
02.2024 - 11.2025
- Manage daily administrative and operational functions with a strong focus on compliance and accuracy.
- Managed staff supervision and training programs while optimizing workflows and promoting employee engagement.
- Oversaw organization of referral records and licensing documentation, conducting audits to maintain regulatory readiness.
- Processed payroll submissions to support timely employee compensation. Assisted in managing budgets to ensure financial accuracy. Helped oversee ordering and inventory to maintain stock levels.
- Facilitated remote and cross-functional collaboration with providers and external partners.
- Ensured accurate entry and verification of insurance details to facilitate claims processing.
- Developed and managed staff and provider schedules utilizing Outlook and NextGen systems.
- Validated and applied precise billing codes to optimize productivity across departments.
- Managed high-volume call (over 60 calls daily) operations to assist clients with inquiries and appointment scheduling.
- Achieved improved staff performance through the development of training courses on centralized scheduling and emergency protocols. Increasing productivity and decreasing staff turnover rate.
- Designed and executed tracking mechanisms in Microsoft Office to streamline referral request management and insurance verification.
- Facilitated communication between departments, fostering collaboration and project alignment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate patient charts and medical records.
Rehabilitation Specialist
Copa Health
Gilbert, AZ
05.2023 - 02.2024
- Oversaw delivery of vocational and clinical services, ensuring alignment with client (60 client case load) independence goals.
- Facilitated accurate record-keeping and timely scheduling to support stakeholder engagement and project alignment.
- Led interactive sessions aimed at improving participants' readiness for employment opportunities.
- Oversaw high-volume inbound telephone communications (over 60 calls daily) to ensure efficient customer service.
- Cultivated strong relationships with patients and families to deliver compassionate care during rehabilitation.
- Assessed client needs and developed individualized rehabilitation plans.
- Monitored client progress and adjusted treatment strategies accordingly.
- Educated clients and families on coping strategies and community resources.
Case Manager
Copa Health
Gilbert, AZ
10.2022 - 05.2023
- Facilitated comprehensive assessments, managed annual updates, and coordinated service referrals to optimize client support.
- Coordinated interactions with multidisciplinary teams and community resources to enhance collaboration.
- Coordinated documentation efforts and executed follow-up actions to support project timelines and compliance standards.
- Managed caller interactions to ensure effective scheduling assistance and prompt issue resolution. (over 60 calls daily)
- Oversaw documentation processes for all cases, guaranteeing adherence to compliance regulations and confidentiality protocols.
- Analyzed client situations meticulously to uncover problems, establish goals, and outline necessary intervention plans.
- Assessed client needs during crises and implemented tailored intervention strategies to ensure safety and stability.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Engaged with diverse teams to identify client requirements and design tailored support solutions.
- Developed and implemented individualized treatment strategies based on client assessments and feedback.
- Maintained accurate patient charts and medical records.
- Reviewed medical records in preparation for assessment and treatment.
- Managed a caseload of over 60 clients at any given time.
DTA Supervisor
Barnes Family Services
Chandler, AZ
04.2022 - 10.2022
- Supervised staff, scheduling, hiring, and training.
- Maintained compliance documentation and supported budgeting processes.
- Increased compliance by 20%. receiving a 100% on state inspection.
- Oversaw daily operations to ensure quality service delivery.
- Developed training materials to improve employee performance and understanding of company''s data systems.
- Established clear protocols for data handling, ensuring compliance with industry regulations and internal policies.
- Supervised data entry processes, ensuring accuracy and consistency across all records.
- Analyzed performance metrics to identify trends and inform strategic decision-making processes.
Coordinator
Rise Services
Gilbert Arizona
09.2021 - 04.2022
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Delivered excellent patient experiences and direct care.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Developed and maintained organizational systems for tracking program progress and outcomes.
- Increased state compliance by receiving a100% on inspection of client records and state regulations.
Education
High School Diploma -
West Middlesex Area High School
West Middlesex, PA05-2009
Skills
- Remote Operations
- Healthcare Administration
- Staff Supervision
- Regulatory & HIPAA Compliance
- Scheduling & Coordination
- Documentation & Data Entry
- Payroll & Budget Support
- Microsoft Office
- Virtual Communication
- Customer Service
- Project Management
- Business administration
- Workflow planning
- Documentation and control
- Scheduling
- Office administration
- Customer service
- Office management
- Organizational skills
- Care records oversight
- Electronic health records experience
Accomplishments
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Advanced from Case Manager to Office Manager within 1 year for exhibiting leadership. attention to detail, and organization.
- Supervised team of 25 staff members.
- Collaborated with team of 75 to ensure positive customer experiences.
Timeline
Office Manager
Copa Health
02.2024 - 11.2025
Rehabilitation Specialist
Copa Health
05.2023 - 02.2024
Case Manager
Copa Health
10.2022 - 05.2023
DTA Supervisor
Barnes Family Services
04.2022 - 10.2022
Coordinator
Rise Services
09.2021 - 04.2022
High School Diploma -
West Middlesex Area High School
Additional Experience
- Residential Support Profession-ABDD Hermitage PA (2013-2016)
- Group Home Manager- CGARC Chandler AZ (2011-2013)