Elba Abelino Mata
Plainfield
Summary
Dynamic Customer Service Representative with proven expertise at Call Center Solutions, excelling in problem resolution and customer relations. Leveraging critical thinking and active listening skills, I consistently enhance customer satisfaction and streamline data entry processes, achieving a notable increase in positive feedback. Committed to delivering exceptional service and fostering lasting client relationships.
Overview
10
10
years of professional experience
Work History
Supervisor
Amazing Drywall
02.2022 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Customer Service Representative
Call Center Solutions
09.2014 - 06.2015
Education
High School Diploma - English
Centro Escolar Daniel Hernandez
San Salbador07.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Languages
English
Limited Working
Timeline
Supervisor
Amazing Drywall
02.2022 - 08.2024
Customer Service Representative
Call Center Solutions
09.2014 - 06.2015
High School Diploma - English
Centro Escolar Daniel Hernandez
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