Elba Lisboa
Brooklyn,NY
Summary
Conscientious Unit Manager proudly offering over 9 years of vast experience managing healthcare facilities and strong knowledge of emergency medical procedures. Substantial experience managing medical databases to schedule nursing staff. Organized, outgoing and energetic with excellent verbal and written communication skills in both english and spanish.
Overview
9
9
years of professional experience
Work History
Unit Assistant
Memorial Sloan Kettering Cancer Hospital
09.2021 - Current
- Maintained accurate patient records, enabling informed decision-making by healthcare professionals.
- Enhanced patient care by efficiently managing unit operations and maintaining a well-organized environment.
- Acted as a liaison between patients, families, and healthcare providers, enhancing overall communication and collaboration.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Community Outreach Specialist
Catholic Charities Brooklyn and Queens
05.2018 - 09.2021
- Documented and responded to day-to-day correspondence while maintaining a high production volume in a fast-paced, demanding work environment with little supervision
- Assisted with obtaining financial assistance for clients when a need was indicated
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Provided guidance and support to individuals seeking assistance with accessing available resources within the community.
- Guided new clients in completing consent forms and applications for assistance interviews
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Maintained detailed records in compliance with agency standards and regulations.
- Kept clients informed with updates about their financial approvals and denials.
Program Assistant/Case Manager
Family Services Network of New York [Harm Reduction]
02.2015 - 12.2017
- Coordinated and facilitated patient care through assessment, evaluation, planning, and implementation organizing patient care activities and sharing information among all of the participants concerned with a patient's care to achieve safer and more effective care
- Communicated patient needs to a variety of care team members
- Collaborated with patients, families, physicians, and nurses to ensure high quality care
- Maintained patients' comprehensive clinical records through detailed documentation.
Dental Office Administrator
Dr. Andrew F. Gold, DDS
09.2015 - 05.2015
- Greeted patients and families upon arrival
- Extended kindness while navigating a high volume of phone calls
- Assisted patients in completing applications for dental records
- Kept the front office stocked with supplies and maintained office inventory.
Education
Masters Degree in Human Services -
Boricua College
06.2024
Bachelors Degree in Human Services -
Boricua College
01.2015
Associates Degree in Liberal Arts and Sciences -
Boricua College
01.2013
Skills
- Knowledge of medical terms
- Patient care expertise
- Medical Terminology
- Data entry proficiency
- Medical Records Management
Timeline
Unit Assistant
Memorial Sloan Kettering Cancer Hospital
09.2021 - Current
Community Outreach Specialist
Catholic Charities Brooklyn and Queens
05.2018 - 09.2021
Dental Office Administrator
Dr. Andrew F. Gold, DDS
09.2015 - 05.2015
Program Assistant/Case Manager
Family Services Network of New York [Harm Reduction]
02.2015 - 12.2017
Masters Degree in Human Services -
Boricua College
Bachelors Degree in Human Services -
Boricua College
Associates Degree in Liberal Arts and Sciences -
Boricua College