ELBA AZUCENA SOLORIO
Sylmar,USA
Overview
9
9
years of professional experience
Work History
Communication operator specialist
APN Software Service - UCLA Health
Westwood, California
01.2026 - Current
- Answering, screening and forwarding calls in a professional and courteous manner
- Enthusiastic team member
- Assisted in workflow optimization and process improvement initiatives.
- Collaborated with team members to resolve operational challenges efficiently.
PBX Switchboard Operator
Pacifica Hospital Of The Valley
Sun Valley, California
08.2023 - Current
- Answering, screening, and forwarding calls in a professional and courteous manner
- Handling emergency codes
- Administrative task / assisting patients
- Collaborated with medical staff to prioritize urgent communication needs.
- Monitored emergency lines and responded promptly to critical situations.
- Assisted customers with inquiries in a professional manner.
Medical Receptionist
All inclusive community clinic
Burbank, CA
10.2017 - 12.2020
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled appointments, optimizing patient satisfaction.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Education
Medical Insurance Specialist - Medical Billing
Maric College
Los Angeles, CASkills
- Front Desk Operations
- Medical Terminology
- Medical Insurance specialist
- Bilingual Spanish/English
Timeline
Communication operator specialist
APN Software Service - UCLA Health
01.2026 - Current
PBX Switchboard Operator
Pacifica Hospital Of The Valley
08.2023 - Current
Medical Receptionist
All inclusive community clinic
10.2017 - 12.2020
Medical Insurance Specialist - Medical Billing
Maric College