TAYLOR MOUTON
Lafayette,La
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Communication Center Specialist
XstremeMD
Remote, Louisiana
05.2019 - Current
- Responsible for answering all incoming case management, main office and MMU department telephone calls
- Transfer urgent calls to the appropriate department
- Send messages for all other calls
- Photocopy, file and scan documents
- Works closely with the on-duty nurse case managers and Doctors
- Always maintain patient confidentiality
- Work through system EMR to identify which nurse or doctor is working with patient
- Treat all coworkers, clients and patients with fairness, respect and professionalism
- Assist with data entry, as assigned
- Other duties as assigned
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Worked flexible hours; night, weekend, and holiday shifts.
Esign Supervisor, Customer Service Associate
KOHLS DEPARTMENT STORE
Lafayette, LA
09.2015 - 09.2019
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions and returns
- E-sign Technician supervisor and was in Charge of making sure all merchandise had e-signs and that E-signs were correctly linked, working order, and any broken e-signs.
- Had to make reports and meet goals to ensure all E-signs were in working order
- Informed customers about special promotions and provided detailed information for various products.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Worked with management team to implement proper division of responsibilities.
- Maintained compliance with company policies, objectives and communication goals.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
STAY AT HOME
06.2013 - 09.2015
- MOTHER
- I WAS IN CHARGE OF ALL HOUSE DUTIES AND CHILD DUTIES.
Receptionist
ALPHA CAR DEALERSHIP
Lafayette, LA
08.2012 - 06.2013
- Act as a liaison between car dealerships and car buyers - providing customer service over the phone and using computer skills to research requests and accurately record the details of customer calls.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Filed invoices and receipts
CASHIER
RAISINING CANES
Lafayette, LA
01.2011 - 06.2012
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Education
High School Diploma -
OVEY COMEAUX HIGH SCHOOL
Lafayette, LA05.2012
Skills
- Team building
- Dependable and Responsible
- Active Listening
- Clerical Support
- Front desk operations
- Professional communication
- Greeting customers
- Telephone reception
- Excellent Communication
- Multitasking Abilities
Timeline
Communication Center Specialist
XstremeMD
05.2019 - Current
Esign Supervisor, Customer Service Associate
KOHLS DEPARTMENT STORE
09.2015 - 09.2019
STAY AT HOME
06.2013 - 09.2015
Receptionist
ALPHA CAR DEALERSHIP
08.2012 - 06.2013
CASHIER
RAISINING CANES
01.2011 - 06.2012
High School Diploma -
OVEY COMEAUX HIGH SCHOOL
Similar Profiles
Ryan RohmRyan Rohm
Paramedic at XstremeMDParamedic at XstremeMD
ASHLEI GAYASHLEI GAY
Telephonic RN Case Manager at XstremeMDTelephonic RN Case Manager at XstremeMD
Talia MairTalia Mair
Offshore Operations Assistant at XstremeMDOffshore Operations Assistant at XstremeMD