Ashley Portwood
Winter Garden,FL
Summary
Dynamic specialist skilled in managing high-volume communication channels and ensuring accurate patient information relay. Proven track record of training staff and streamlining operations to enhance service quality and patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Communication Center Specialist
Nemours Children's Hospital
Orlando, FL
08.2023 - Current
- Managed incoming calls to provide information and support to patients and families.
- Collaborated with healthcare teams to relay critical patient information accurately.
- Maintained confidential patient records in compliance with privacy regulations.
- Educated callers on hospital services, policies, and procedures effectively.
- Trained new team members on communication protocols and customer service standards.
- Utilized problem solving techniques to resolve complex customer issues quickly and efficiently.
- Managed large volumes of incoming and outgoing calls while providing excellent customer service.
- Collaborated with other teams on projects related to improving communication center operations.
Flight Dispatcher
Orlando Health
Orlando, FL
01.2020 - 01.2024
- Managed communication between flight crews, air traffic control, and maintenance teams.
- Monitored weather conditions and provided timely updates to flight operations.
- Documented incidents and maintained accurate records of flight operations.
- Trained new dispatchers on protocols and operational procedures.
- Assisted in developing standard operating procedures for improved efficiency.
- Conducted pre-flight briefings for crew members on weather forecasts, route information and any special circumstances.
- Communicated with various aviation authorities such as Air Traffic Control or Flight Service Station regarding clearance requests, routing changes or other matters.
- Verified accuracy of filed flight plans against company policies and procedures.
- Monitored aircrafts and provided flight crews with timely updates to parameter changes.
Emergency Room Technician
Advent Health East Orlando Hospital
Orlando, FL
01.2018 - 01.2021
- Assisted medical staff with patient assessments and emergency interventions.
- Monitored vital signs to ensure patient safety and comfort.
- Prepared treatment areas and stocked necessary supplies for procedures.
- Collaborated with nursing teams to streamline patient care processes.
- Transported patients safely within the facility using appropriate equipment.
- Documented patient information accurately in electronic health records system.
- Maintained cleanliness and organization in high-traffic emergency room environment.
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Prepared rooms for incoming patients by ensuring that necessary equipment was available.
- Stocked and replenished patient care areas with appropriate supplies.
- Completed documentation for each patient encounter accurately and within established timeframes.
- Facilitated communication between nurses, physicians and other healthcare providers involved in patient care.
- Conducted laboratory tests on specimens collected from patients in accordance with lab policies.
- Triaged patients to award priority to patients with more severe complications.
Education
Certificate - Practical Nurse (LPN)
Herzing University
Orlando, FL06-2026
Associate of Science - Emergency Medicine
Seminole State College of Florida
Sanford, Florida, FL08-2018
Skills
- Patient care
- Emergency response
- Effective communication
- Team collaboration
- Medical documentation
- Confidentiality compliance
Certification
Emergency Medical Technician ( EMT)
Timeline
Communication Center Specialist
Nemours Children's Hospital
08.2023 - Current
Flight Dispatcher
Orlando Health
01.2020 - 01.2024
Emergency Room Technician
Advent Health East Orlando Hospital
01.2018 - 01.2021
Certificate - Practical Nurse (LPN)
Herzing University
Associate of Science - Emergency Medicine
Seminole State College of Florida