Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Elbert Arce

Edinburg,TX

Summary

IT Technician Professional seeking a better opportunity to gain more knowledge in the advanced renewable energy industry. Seeking the opportunity to grow in technological skills and mechanics with a high motivation to succeed. Looking forward to working for a company that believes in the future, and the growth and wellbeing of their employees. My belief is that you must apply yourself through hard work, learning opportunities and strive to always be better in order to succeed. With my skills and over 10 years of IT Technician experience and over several years of mechanical experience I would be an asset to any team.

Overview

17
17
years of professional experience

Work History

Online IT Support

American Family Insurance
08.2023 - 06.2024
  • Assisted the agents in issues with Network/printer in the office and remotely
  • Assisted the agents in unlocking accounts, polices, unquarantined emails and helped agents reset there Passwords whenever needed
  • Assisted the agents with issues with there email account within Outlook and Office 365
  • Assisted insurance agents with there accounts
  • Unlocking accounts/Reset Passwords
  • Updated and maintained databases with current information.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed routine maintenance and repair.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Recognized by management for providing exceptional customer service.

Online IT Support for State of Georgia

Capgemini
, GA
05.2021 - 08.2023
  • State of Georgia Remote IT support/ American Family Insurance
  • May 17th, 2021-Aug 27th, 2023
  • State of Georgia Remote support:
  • I worked in IT support for the State of Georgia state and county facilities from the Georgia Department of Corrections, Department of Health Services, Department of Juvenile Justice, Georgia Department of Behavioral Health and Developmental Disabilities, as well as the Local and State Police Departments
  • My primary job required me to assist the users in helping with any computer issues with their software or hardware
  • From issues with their accounts, resetting passwords, unlocking accounts assisting with network and phone issues, ordering new equipment for the users i also became what's called a 1.5 agent which helped in assisting other agents within the helpdesk with issues when they were unable to resolve the issues they were working on i also assisting with helping the automated system for the helpdesk that would help the users self service there issues with guides and walkthrough
  • Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
  • Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
  • Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
  • Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
  • Provided technical support to end-users on a variety of computer software and hardware issues.
  • Provided technical support to users by troubleshooting hardware and software issues.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.

Satellite Installation Technician/Cable installing

All Brand Technology
McAllen, TX
10.2017 - 12.2018
  • Contracted through Marriot Hotels my responsibilities were to install satellites and cable boxes in major hotels
  • Through this time, I travelled all over the United States to complete projects
  • Each project consisted installing new equipment (satellites on rooftop, boxes, servers) and wiring the entire hotel to the new Dish network as well as ensuring the hotel staff and guests were able to properly use the new system

Auto Parts Sales/Mechanic

Dons Auto Parts/Auto Recycle
Weslaco, TX
12.2007 - 11.2009
  • My work entailed assessing and completing the sale of the automotive parts everyday customers and service departments at various dealerships needed
  • I handled the logistics of shipping and receiving for the shop as well and ensured proper scraping of used cars for their parts
  • Mechanic skills were utilized day to day from oil changes to engine replacement and rewiring

Store Manager/Head Technician

The iPhone Clinic
McAllen, TX
03.2011
  • As the head technician and manager my responsibilities included managing the store entailing every detail from supervising the technicians and the customer service department to making cash deposits
  • As head technician I trained incoming technicians and all devices pended my approval before being released back to the customer
  • The logistics of the store were also my responsibility the opening and closing the store, and ensuring the store maintained inventory of product and parts for services
  • My communication skills were utilized day to day with helping customers with their device’s technical issues and ensuring their satisfaction
  • My IT skills were in demand day to day when working on computers, smartphones, and gaming device repairs
  • Repairs of all software and hardware, including both Windows and Mac, all smartphone repairs, tablets, computer networking

Education

Comptia A+ Technical Certification in Computer Support Technician -

Kaplan College
Pharr, TX
02.2011

High School Diploma -

Corrigan-Camden High School
Corrigan, TX
05.2004

Skills

  • Management
  • Time Management
  • IT Training
  • Sales
  • Team Building/Team Leading
  • Comptia
  • IT Support
  • Help Desk
  • Desktop Support
  • Information Technology
  • Computer Networking
  • Network Support
  • LAN
  • Operating Systems
  • Microsoft Windows
  • Technical Support
  • Mechanical
  • Heavy Machine Operator
  • Accounting
  • Ethernet
  • Help Desk Support
  • Network Security
  • Mobile Device Management
  • Operating systems
  • Application support
  • Hardware diagnostics
  • Software Installation

Personal Information

Title: IT TECHNICIAN/MECHANIC

Languages

English
Professional
Spanish
Professional

Timeline

Online IT Support

American Family Insurance
08.2023 - 06.2024

Online IT Support for State of Georgia

Capgemini
05.2021 - 08.2023

Satellite Installation Technician/Cable installing

All Brand Technology
10.2017 - 12.2018

Store Manager/Head Technician

The iPhone Clinic
03.2011

Auto Parts Sales/Mechanic

Dons Auto Parts/Auto Recycle
12.2007 - 11.2009

Comptia A+ Technical Certification in Computer Support Technician -

Kaplan College

High School Diploma -

Corrigan-Camden High School
Elbert Arce