Elbert Garrett
Carrollton,KY
Summary
Proven track record in enhancing customer loyalty and streamlining service operations, demonstrated during tenure at The Flooring Gallery. Skilled in problem-solving and active listening, I significantly improved resolution times and customer satisfaction. Expert in customer service and scheduling, my leadership and critical thinking led to mentoring new hires and boosting team efficiency.
I also was warehouse manager for the first 10 years and in many other positions.
Overview
44
44
years of professional experience
Work History
Customer Service Representative
The Flooring Gallery
05.1989 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Flooring Installer
Crook Flooring Installations
03.1978 - 05.1989
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
Education
GED -
Manual High
Louisville, KYSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Scheduling
- Appointment Scheduling
Timeline
Customer Service Representative
The Flooring Gallery
05.1989 - 02.2022
Flooring Installer
Crook Flooring Installations
03.1978 - 05.1989
GED -
Manual High
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