Elbert Pierre
Alexandria,LA
Summary
Dedicated professional with a strong background in team management and customer relationship management. Proven ability to train staff, resolve issues, and ensure compliance with safety standards, contributing to improved operational quality and client satisfaction.
Overview
4
4
years of professional experience
Work History
Manager
Take 5 Oil Change
Alexandria, Louisiana
03.2023 - 05.2025
- Supervised team members and coordinated staff shifts to optimize coverage and improve workflow.
- Trained new employees on policies, tools, and customer service techniques.
- Resolved customer complaints and ensured satisfaction by actively listening and addressing concerns promptly.
- Executed opening, closing, and shift change functions to uphold operational standards and enhance daily efficiency.
- Ensured compliance with safety standards and procedures at all times.
- Inspected tools and equipment used by mechanics regularly for signs of wear or damage.
- Provided estimates for repair costs based on inspection results from mechanics.
Home Remodeler
Justin Ammons
Alexandria, Louisiana
07.2021 - 04.2023
- Developed remodeling plans tailored to client specifications and preferences, enhancing project satisfaction.
- Chosen high-quality materials and finishes for home projects, ensuring durability and aesthetic appeal.
- Engaged with clients to address concerns and provide updates, fostering strong client relationships.
- Removed old fixtures such as sinks, toilets and bathtubs to replace with new ones.
- Inspected the project site prior to beginning work in order to identify any potential issues or hazards that need addressing before starting the job.
- Communicated effectively with clients to address concerns and provide updates.
Education
GED
Hammond, LASkills
- Customer relationship management
- Team leadership
- Project management
- Operational efficiency
- Inventory management
- Workplace safety
- Regulatory compliance
- Technical aptitude
- Attention to detail
- Multitasking
- Effective communication
- Service excellence
Timeline
Manager
Take 5 Oil Change
03.2023 - 05.2025
Home Remodeler
Justin Ammons
07.2021 - 04.2023
GED