Elbert Dennis Chapa

• Diagnosed hardware and software issues for customer computers and devices.
• Performed routine maintenance on computer systems and peripheral equipment.
• Installed operating systems and application software for various devices.

• Provided technical support for hardware and software issues across all departments.
• Assisted users in resolving connectivity problems with networking equipment.
• Documented troubleshooting procedures and updated internal knowledge database.

I was the first level of IT support for the building. My duties were, desktop support for all computer/computer peripheral or printer related problems. Setting up new employees workstations and cell phones and creating them company email account via Microsoft office 365. Installing and updating all necessary computer programs for employees. Maintaining & updating all antivirus & malware programs. Troubleshooting all electronic office equipment including audio/video equipment.

I successfully owned & operated my own computer repair & networking company for over a decade. Repairing and maintaining both Macintosh and Windows PC's as well as peripherals. I also installed cat5 networks for clients using commercial Cisco routers and switches. Ive also installed & setup business surveillance cameras for clients when requested

I was in charge of repairing and maintaining all 75 computers & servers aboard a navy ship As well as providing desktop support to all enlisted and officer personel. Including frequent troubleshooting of windows desktops and all printers aboard the ship.