Elbin Orellana
Atlantic City,NJ
Summary
Dedicated professional with proven performance in management, leadership, and communication with 15 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Handles team needs with forward-thinking strategies and a strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with a resourceful and upbeat nature.
Overview
21
21
years of professional experience
Work History
Transportation Shift Supervisor
Ocean Casino And Resort
Atlantic City, NJ
06.2023 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in smoother workflow.
- Promoted positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Provided ongoing coaching to team members to drive continuous improvement in their performance levels consistently over time.
- Handled emergencies with calm demeanor, ensuring safety of both customers and employees during critical incidents.
- Managed staff hiring, training, and supervision.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Recruitment Consultant -PT
Paraform
Atlantic City, NJ
12.2022 - Current
- Increased candidate placements by developing and implementing targeted recruitment strategies.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Streamlined interview process for efficiency, resulting in faster hiring decisions.
- Built strong relationships with clients through regular communication and understanding of their unique needs.
- Enhanced company's reputation by ensuring positive candidate experience throughout entire recruitment process
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
Transportation Shift Manager
Golden Nugget Casino
Atlantic City, NJ
08.2019 - 06.2023
- Oversight daily valet parking and transportation operations, coaching, and training new associates
- Oversaw shift operations to create quality products that met company standards
- Cultivated and maintained work culture through team building and positive interactions
- Fostered collaboration among team members using strong communication and prompt conflict resolution
- Held team members accountable during shifts by effectively coaching them to improve performance.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally
Valet parking manager
Hard Rock Casino & Hotel
Atlantic City, NJ
06.2018 - 08.2019
- Helping on pre-opening and big opening phase of parking operation department
- Overview of daily parking operation, coaching, damage claims
- Hire, and train new hires
- Promotes positive customer relations for all customers by providing prompt, courteous, and efficient service
- Assigned work schedules, following work requirements, to ensure quality and timely delivery of service
- Resolved customer complaints regarding worker performance and services rendered
- Trained workers in proper operational procedures and functions and explained company policies.
- Streamlined vehicle retrieval times by effectively managing valet team schedules and assignments.
- Enhanced customer satisfaction by implementing efficient valet parking procedures and protocols.
Supervisor Front Services/Hotel Ops
Harrah's Casino
Atlantic City, NJ
05.2017 - 06.2018
- Overview of daily parking operation, coaching, damage claims
- Hire, and train new hires
- Promotes positive customer relations for all customers by providing prompt, courteous, and efficient service
- Assigned work schedules, following work requirements, to ensure quality and timely delivery of service
- Resolved customer complaints regarding worker performance and services rendered
- Trained workers in proper operational procedures and functions and explained company policies.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Streamlined front desk operations for improved efficiency and enhanced guest experiences.
- Increased guest satisfaction by implementing innovative customer service strategies and staff training programs.
Certified sales & leasing consultant
Group 1 Automotive - Boardwalk Honda and Acura
Egg Harbor Twp, NJ
04.2015 - 05.2017
- Knowledge and understanding of equity and values, automobile depreciation, and federal, state, and local laws that govern auto sales and experience in all aspects of sales and customer retention
- Aggressive with positive attitude
- Ability to work under pressure and meet established goals and objectives
- Review sales statistics and actions to determine how to better utilize time, plan more effectively, and improve sales
- Answered customers' questions about services, prices, availability, or credit terms.
- Boosted customer satisfaction by efficiently addressing inquiries and concerns related to vehicle purchases and leases.
- Enhanced sales performance by consistently staying updated on the latest industry trends, product offerings, and market demands.
Valet Parking Ass-Manager
Wyndham Vacation Ownership
Atlantic City, NJ
09.2014 - 04.2015
- Inspected work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance
- Trained, coached, and mentored staff to ensure better service
- Worked directly with other department's management team to achieve better results
- Scheduling, Payroll, damage claims, Bell services
- Willingness to discover opportunities to exceed customer's expectations
- Consistent focus on job functions to provide better service
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Parking & Transportation Assistant Manager
Revel Entertainment Group LLC
Atlantic City, NJ
01.2012 - 09.2014
- Communicate effectively with employees, guests, and owners
- Demonstrate good judgment when dealing with guests and staff members
- Multi-task and work in a fast-paced environment
- Ability to complete basic reporting and paperwork promptly
- Managed fleet maintenance schedules proactively to minimize downtime and maintain optimal vehicle performance.
- Supervise, teach/train, coach and counsel assigned staff
- Act independently and make decisions according to company policy
- Prevented vehicle damage and vehicle and property thefts
- Performed personnel activities, such as supervising and scheduling employees.
- Reduced delivery times for improved customer satisfaction through effective communication with drivers and dispatchers.
Parking and transportation operations shift manager
Borgata Casino Hotel & Spa / the Water Club
Atlantic City, NJ
05.2003 - 01.2012
- Got hired at Borgata during the pre-opening phase in June 2003 as a team member of parking operation
- Overview of daily parking and transportation operation, coaching, damage claims
- Responded quickly to meet customer needs and resolve problems
- Oversees Parking operation; ensures smooth and efficient flow of valet
- Responsible for valet and self-parking systems as well as luggage handling
- Trained, coached, and mentored staff to ensure better service
- Worked directly with other department's management team to achieve better results
- Scheduling, Payroll, damage claims, Bell services, etc
- Willingness to discover opportunities to exceed customer's expectations
- Consistent focus on job functions to provide better service
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed team of more than 25 associates and 7 cashiers per shift.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Associate of Arts - Human Resources Development
Global University
Philadelphia, PA03.2022
Hospitality Management - Hospitality Administration And Management
Atlantic City Community College
Atlantic City, NJ01.2018
Elementary School Teacher Certificate - Education of Individuals in Elementary Special Education Programs
Normal Mixta School
01.2008
Skills
- Knowledge and experience in all aspects of hotel operations Housekeeping/ Environmental Services
- Strong knowledge: LMS Hotel management
- Inventory Control
- Proficient in Microsoft Word, Excel, PowerPoint & Outlook
- Ability to read and understand financials and budgets
- Ability to work under pressure and meet established goals and objectives
- Strong leadership and communications skills
- Proficient Knowledge of computer and Internet skills, Microsoft Word, Excel, PowerPoint, Outlook
- Knowledge of basic accounting skills, human resources, and labor laws
- Excellent social, written, and verbal communication skills
- Ability to effectively manage employees to achieve desired results
- Team leadership
- CRM Software
- Organizational skills
- Rooms division management
- Guest Services Management
- Time management
- Staff Scheduling
- Public Speaking
- Fluent in English/Spanish
Value Offered
- Multi-Tasking Abilities
- Highly energetic
- Problem Solving Abilities
- Customer Service Experience
- Employee relations and performance management
- Excellent Interpersonal Skills
- Ability to Prioritize
- Effective Verbal & Written Communication (English & Spanish)
- Strong guest service skills
- Caring
- Sales Consultant (Direct sales)
- Accountability
- Experience in hiring, interviewing- training and building a team
- Payroll experience
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Transportation Shift Supervisor
Ocean Casino And Resort
06.2023 - Current
Recruitment Consultant -PT
Paraform
12.2022 - Current
Transportation Shift Manager
Golden Nugget Casino
08.2019 - 06.2023
Valet parking manager
Hard Rock Casino & Hotel
06.2018 - 08.2019
Supervisor Front Services/Hotel Ops
Harrah's Casino
05.2017 - 06.2018
Certified sales & leasing consultant
Group 1 Automotive - Boardwalk Honda and Acura
04.2015 - 05.2017
Valet Parking Ass-Manager
Wyndham Vacation Ownership
09.2014 - 04.2015
Parking & Transportation Assistant Manager
Revel Entertainment Group LLC
01.2012 - 09.2014
Parking and transportation operations shift manager
Borgata Casino Hotel & Spa / the Water Club
05.2003 - 01.2012
Associate of Arts - Human Resources Development
Global University
Hospitality Management - Hospitality Administration And Management
Atlantic City Community College
Elementary School Teacher Certificate - Education of Individuals in Elementary Special Education Programs
Normal Mixta School