Elda Flores
Bronx,NEW YORK
Summary
Experienced Senior Patient Coordinator with comprehensive background in patient coordination, ensuring seamless communication between healthcare staff, physicians, and patients. Strong commitment to organizing high-quality patient care and facilitated smooth office operations. Demonstrated expertise in handling patient inquiries and resolving issues promptly and efficiently. Known for encouraging collaborative team environment and dependable professional performance.
Overview
6
6
years of professional experience
Work History
Senior Patient Coordinator
Weill Cornell Imaging at New York Presbyterian
05.2024 - Current
- Utilized electronic health record systems to maintain accurate patient information.
- Established and maintained effective communication with staff, physicians, and patients to promote high-quality patient care.
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Provided compassionate support to patients during their visit, helping to alleviate anxiety and create a positive experience.
- Collaborated with clinical staff to improve care coordination and maintain efficient daily operations within the facility.
- Trained new staff on patient coordination procedures and current protocols.
Occasional Babysitter
Mr. And Mrs. Marin
02.2020 - 06.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Provided distractions and calming methods when necessary.
- Taught children to organize toys, wash hands, and share by leading by example.
Volunteer
Hunter Psychology Convention
03.2023 - 06.2023
- Provided administrative support to department leads to help organize events and fundraisers.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Arts - Clinical Psychology
Hunter College of The City University of New York
New York, NY05.2024
High School Diploma -
Urban Assembly School of Applied Math And Science
New York, NY06.2019
Skills
- Stress management
- Patient care
- Scheduling coordination
- Healthcare regulations
- Customer service
- HIPAA compliance
- Organizational skills
- Cordial
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Patient Coordinator
Weill Cornell Imaging at New York Presbyterian
05.2024 - Current
Volunteer
Hunter Psychology Convention
03.2023 - 06.2023
Occasional Babysitter
Mr. And Mrs. Marin
02.2020 - 06.2024
High School Diploma -
Urban Assembly School of Applied Math And Science
Bachelor of Arts - Clinical Psychology
Hunter College of The City University of New York