Mellana Riggins
Healthcare
Memphis,TN
Summary
Dynamic healthcare professional with extensive experience at ACCESS NURSING SERVICES, INC, excelling in patient coordination and compliance. Proven leadership in training staff and enhancing patient care through effective communication and organizational skills. Adept at managing patient records and ensuring HIPAA compliance, resulting in improved workflow and patient satisfaction.
Overview
22
22
years of professional experience
Work History
Senior Patient Coordinator
ACCESS NURSING SERVICES, INC
Knoxville, TN
03.2023 - Current
- Coordinated patient scheduling to optimize clinic workflow and enhance patient experience.
- Managed communication between patients and healthcare providers, ensuring timely information exchange.
- Developed and maintained patient records using electronic health record (EHR) systems for accuracy..
- Facilitated smooth transitions between medical providers by maintaining comprehensive, up-to-date patient records.
OTR Truck Driver
US XPRESS ENTERPRISES, INC
Chattanooga, TN
09.2022 - 03.2023
- Operated long-haul trucks to transport goods across regional and national routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logs of driving hours, mileage, and fuel usage in accordance with DOT guidelines.
- Communicated effectively with dispatch team to coordinate deliveries and resolve issues promptly.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
Community Support Specialist
BJC Behavioral Health
St Louis, MO
03.2020 - 09.2022
- Provided support to individuals in crisis, enhancing emotional stability and safety.
- Assisted clients with accessing community resources, fostering independence and self-sufficiency.
- Documented client interactions accurately, ensuring compliance with regulatory standards.
- Conducted assessments to identify client needs, improving service delivery effectiveness.
Special Response Correctional Officer
Saint Louis Criminal Justice Center
St Louis, MO
03.2017 - 03.2020
- Monitored inmate behavior to maintain safety and security within facility
- Conducted regular inspections of cells and common areas for contraband
- Facilitated communication between inmates and staff to resolve conflicts
- Documented daily activities and incident reports accurately and promptly
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Store Manager
SUBWAY®Restaurants
Collierville, TN
02.2007 - 05.2017
- Oversaw daily operations to ensure compliance with health and safety standards.
- Implemented promotional strategies that enhanced customer engagement and sales growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees..
Customer Service Representative
Pizza Hut, Restaurant Brands
Memphis, TN
02.2004 - 02.2007
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts using CRM software to ensure accurate information and timely updates.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Houston High School
Germantown, TNBachelor of Science - Criminal Justice And Administration
University of Phoenix
Tempe, AZ12.2020
Skills
Healthcare regulations
Strong leadership
Customer service
Patient care
Critical thinking skills
HIPAA compliance
Medical terminology
Patient records management
Follow-up care
Case management
Medical data collection
Timeline
Senior Patient Coordinator
ACCESS NURSING SERVICES, INC
03.2023 - Current
OTR Truck Driver
US XPRESS ENTERPRISES, INC
09.2022 - 03.2023
Community Support Specialist
BJC Behavioral Health
03.2020 - 09.2022
Special Response Correctional Officer
Saint Louis Criminal Justice Center
03.2017 - 03.2020
Store Manager
SUBWAY®Restaurants
02.2007 - 05.2017
Customer Service Representative
Pizza Hut, Restaurant Brands
02.2004 - 02.2007
High School Diploma -
Houston High School
Bachelor of Science - Criminal Justice And Administration
University of Phoenix