Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elda Innocent

West Palm Beach,FL

Summary

Experienced Sales Associates brings sales expertise and strong listening skills to growing team. History of building customer loyalty with fast, friendly and knowledgeable service.


Overview

9
9
years of professional experience
1
1
Certification

Work History

Deli Clerk

Publix Super Market
West Palm Beach, FL
02.2015 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Learned other teammates' work tasks to train as backup.

Sales Associate Team Leader

Macy’s Inc
Miami, FL
09.2012 - 02.2014
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Solved customer challenges by offering relevant products and services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Education

Associate Degree In Nursing - Nursing Practice

Palm Beach State College
Lake Worth, FL
12.2022

Skills

  • Food Production Processes
  • Teamwork and Collaboration
  • Customer Service
  • Customer Relations
  • Time Management
  • Safe Food Handling
  • Platter and Tray Preparation
  • Quality Inspections
  • Honesty and Integrity
  • Team Player

Certification

  • Service Awards - 5 years

Timeline

Deli Clerk

Publix Super Market
02.2015 - Current

Sales Associate Team Leader

Macy’s Inc
09.2012 - 02.2014

Associate Degree In Nursing - Nursing Practice

Palm Beach State College

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Elda Innocent