ELDA RAMIREZ

• Checked for safety hazards and took corrective action when necessary.
• Monitored surveillance cameras and responded to suspicious activity.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Responded to alarms and conducted investigations as required.
• Confirmed visitor identification prior to granting entry into the building.
• Provided escorts for visitors as needed throughout the facility.
• Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
• Provided excellent customer service to resolve guest complaints in a timely manner.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Provided day-to-day leadership to cultivate environment that exemplified company values.
• Addressed customer inquiries to increase customer satisfaction ratings.
• Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
• Evaluated employee job performance and motivated staff to improve productivity.
• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
• Monitored service desk ticket queues to facilitate timely response and resolution.

Reported all incidents, accidents and medical emergencies to law enforcement. Answered alarms and investigated disturbances. Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates. Inspected parking lot to verify that vehicles were properly parked and displayed parking permits. Continuously monitored security cameras and fire, building and alarm systems.