Eldana Tamrat
Catonsville
Summary
Management student with exceptional communication and interpersonal skills, recognized for empathetic, customer-focused service and the ability to adapt to dynamic, fast-paced environments. Experienced in collaborating within small teams, managing complex responsibilities, and problem-solving under pressure. Demonstrates a proven track record of balancing multiple priorities while maintaining high performance, with a focus on building positive relationships and delivering results.
Overview
3
3
years of professional experience
Work History
Cashier
Pinkberry
Baltimore
09.2024 - Current
- Operated in a two-person retail team environment, supporting end-to-end store operations including transactions, customer experience, inventory upkeep, and workflow coordination.
- Managed inventory levels and reported discrepancies to management.
- Demonstrated initiative, accountability, and independent decision-making in a self-managed setting.
Cashier
Chick-fil-A
Baltimore
10.2023 - Current
- Customer-focused professional with 3 years of experience in a high-volume airport retail environment.
- Recognized for reliability, composure under pressure, strong operational efficiency and ability to manage responsibilities effectively.
- Demonstrated exceptional time management and operational discipline while balancing two part-time roles, maintaining a high GPA, and managing substantial personal responsibilities.
- Known by management and peers as dependable, respectful, and committed to doing the job well.
- Collaborated with team members to ensure smooth operations during peak hours.
Education
Associate of Arts - Business Management
The Community College of Baltimore County
Catonsville, MDSkills
- Operational Coordination
- Time Management & Multitasking
- Administrative Support
- Document Review & Organization
- Cross-Functional Communication
- Customer Relationship Management
- Workflow Efficiency
- Cash Handling & Transaction Accuracy
- Problem-Solving Under Pressure
- Bilingual Communication
Timeline
Cashier
Pinkberry
09.2024 - Current
Cashier
Chick-fil-A
10.2023 - Current
Associate of Arts - Business Management
The Community College of Baltimore County