ROBIN GIRARD
Kerman,CA
Summary
Results-oriented Retail Store Leader with 23 years in customer service and retail management. Led high-volume operations and developed engaged teams, driving business growth through effective coaching and performance management. Expertise includes merchandising, inventory control, talent development, and employee relations. Committed to fostering customer-centric cultures and enhancing operational efficiency.
Overview
10
10
years of professional experience
Work History
STORE MANAGER
THE HOME DEPOT
Merced, CA
01.2025 - Current
- Lead profitable, high-volume store operations while executing key priorities focused on customer service, on-shelf availability, and store appearance.
- Built and maintained engaged teams through effective communication, coaching, recognition, and leadership development.
- Build and maintain strong, engaged teams through communication, coaching, recognition, accountability, and leadership development.
- Develop employees and emerging leaders through individualized coaching, performance feedback, development plans, and succession planning.
- Oversee the full talent lifecycle, including recruitment, onboarding, performance management, employee development, talent reviews, and succession planning.
- Identify high-potential associates and create development opportunities that prepare employees for increased responsibility.
- Promoted customer-first culture by reinforcing service standards, resolving operational barriers, and equipping teams to meet customer needs.
- Monitored shrink performance and safety compliance, implementing preventative strategies and addressing operational risks promptly.
- Monitor shrink performance and safety compliance while implementing preventative strategies and promptly addressing operational risks.
OPERATIONS ASSISTANT STORE MANAGER (OAM)
The Home Depot
Fresno, CA
01.2023 - 01.2025
- Directed back-end operations and day-freight schedule to ensure accurate merchandise receiving and timely alignment with truck schedules.
- Oversaw order fulfillment processes to ensure timely customer communication, accurate orders, and high-quality customer experiences.
- Coached associates and leaders on service expectations and operational procedures to enhance performance standards.
- Coached associates and leaders on service expectations, operational procedures, and performance standards.
- Supported employee development through coaching, performance feedback, training, and reinforcement of company standards.
- Maintained facility safety compliance and managed workers' compensation claims, general liability protocols, and safety checklist completion.
- Collaborated across departments to streamline operational execution and enhance team effectiveness.
- Maintained accurate records for inventory, schedules, and internal documentation.
- Coordinated daily administrative workflows to support store operations and team readiness.
MERCHANDISING ASSISTANT STORE MANAGER (MASM)
The Home Depot
Fresno, CA
01.2020 - 01.2023
- Managed department operations across Garden, Hardware, Building Materials, Plumbing, and Electrical to achieve sales goals and improve on-shelf availability.
- Forged partnerships with Department Supervisors and associates through targeted coaching, effective communication, and accountability to enhance team collaboration.
- Used performance data and observations to identify opportunities, establish action plans, and improve department execution.
- Guided Department Supervisors on clearance processes and reduced-tag compliance to elevate departmental performance metrics.
- Used performance data and observations to identify opportunities, establish action plans, and improved department execution.
- Developed leadership capabilities among Department Supervisors through mentoring, feedback, and opportunities to take ownership of departmental results.
- Cultivated leadership skills among Department Supervisors through mentoring and providing opportunities for ownership of departmental outcomes.
SPECIALTY ASSISTANT STORE MANAGER (SASM)
The Home Depot
Clovis, CA
01.2017 - 01.2020
- Directed specialty departments to meet sales, lead-generation, customer service, and profitability targets.
- Coached Designers, Specialists, and Sales Associates on customer service standards and selling procedures to enhance product knowledge and performance.
- Built customer-focused teams capable of delivering personalized solutions and maintaining strong follow-through throughout the sales process.
- Partnered with Merchandising and Home Services field teams to maintain display standards, execute events, and support installation excellence.
- Monitored quote follow-up and order accuracy to improve customer experience and support sales performance.
- Maintained process accuracy and shrink-mitigation routines across key specialty departments.
- Supported employee growth by identifying strengths and development opportunities, providing consistent coaching and actionable feedback.
Education
Bachelor of Arts - Education
California State University
Fresno01-2008
HIGH SCHOOL DIPLOMA - undefined
Central High School
Fresno, California01-2003
Skills
- Store Operations
- Operational Excellence
- P&L Management
- Sales & Profitability
- Inventory Management
- On-Shelf Availability
- Shrink Reduction
- Order Fulfillment
- Supply Chain & Freight Operations
- Safety & Compliance
- Customer Experience
- CustomCoaching & Mentoringnship Management
- Client support
- Performance Management
- Talent Development & Retention
- Succession Planning
- Employee & Leadership Development
- Operations
- Team Building & Employee Engagement
- People leadership
- Talent development
- Customer Experience: Customer Engagement standards, issue resolution, associate coaching, customer communication, and service culture development
- HR fundamentals
- Business leadership
- Strategic Planning
- Operational Problem-Solving
- Operational Coordination
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Teams
- Conflict Resolution
- Employee Relations
- Performance Accountability
- Operational Problem-Solving
- Customer Relationship Management
- Operational Coordination
Personal Information
Title: Retail Store Leader | Team Development | Customer Experience | Operations
Timeline
STORE MANAGER
THE HOME DEPOT
01.2025 - Current
OPERATIONS ASSISTANT STORE MANAGER (OAM)
The Home Depot
01.2023 - 01.2025
MERCHANDISING ASSISTANT STORE MANAGER (MASM)
The Home Depot
01.2020 - 01.2023
SPECIALTY ASSISTANT STORE MANAGER (SASM)
The Home Depot
01.2017 - 01.2020
HIGH SCHOOL DIPLOMA - undefined
Central High School
Bachelor of Arts - Education
California State University