Elder Calderon Rodriguez
Charlotte,NC
Summary
Dependable Crew Member with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
1
1
year of professional experience
Work History
Amazon Fullfillment Center Associate
Amazon
Charlotte, NC
09.2024 - Current
- Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
- Moved product between storage locations utilizing a variety of material handling equipment including pallet jacks, lifts and carts.
- Cleaned work area on a daily basis and performed general housekeeping duties as needed.
- Organized warehouse space for efficient storage of products.
- Operated scanners, computers, and other equipment to track orders.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Staged and sorted multiple types of products for loading.
Passanger Service Agent
Prospect Airport Services
Charlotte, NC
01.2024 - Current
- Coordinated ground transportation services for arriving and departing passengers.
- Tracked lost items belonging to passengers and coordinated delivery when found.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Provided assistance to passengers with limited mobility.
- Greeted passengers and assisted with their inquiries.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Ensured all safety protocols were followed during the check-in process.
Crew Member
AMC Theatres
Charlotte, NC
07.2023 - 12.2023
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Drove team success by quickly completing assigned tasks.
- Packed fast food products in approved containers, cups, and bags.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Organized and restocked supplies to support operations and team productivity.
- Stocked shelves and cases with new or transferred items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Brewed and served coffee and tea with preferred add-ins.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Education
Coding
Phillip O. Berry Academy of Technology
1430 Alleghany St, Charlotte, NC 2820806-2024
Skills
- Safe Food Handling
- Inventory Restocking
- Health Code Compliance
- Customer Service
- Food Preparation
- Sales Expertise
- Cleaning
- Heavy Lifting
- Problem-Solving
- Salesmanship
- Workplace Efficiency
- Teamwork and Collaboration
- Store Opening and Closing
- Clear Communication
- Complex Problem-Solving
- Safety
Affiliations
- Volunteering with the Schools JROTC Program
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Amazon Fullfillment Center Associate
Amazon
09.2024 - Current
Passanger Service Agent
Prospect Airport Services
01.2024 - Current
Crew Member
AMC Theatres
07.2023 - 12.2023
Coding
Phillip O. Berry Academy of Technology
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