Eldricarl Che Akonyeh
Philadelphia,PA
Summary
Dynamic Customer Service Representative with a proven track record at Home Depot, excelling in critical thinking and Microsoft Office Suite to enhance customer satisfaction and loyalty. Expert in resolving escalated issues, leading to repeat business. Skilled in active listening and data entry, significantly improving user experience and operational efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Home Depot
02.2023 - 03.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Computer And Information Sciences
Manor College
Jenkintown, PA05-2025
Bachelor of Science - Web Development, Computer Networking
JOFLACAM INSTITUTE OF COMPUTER SCIENCE
Cameroon03-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Microsoft outlook
- Call management
- Team development
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Problem resolution
Timeline
Customer Service Representative
Home Depot
02.2023 - 03.2024
Bachelor of Science - Computer And Information Sciences
Manor College
Bachelor of Science - Web Development, Computer Networking
JOFLACAM INSTITUTE OF COMPUTER SCIENCE
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