Eldridge Toussaint
Orlando,Florida
Summary
Assists patients with activities of daily living
(ADL)
provides or assists with providing direct patient care ,diagnostic procedures ,and therapeutics interventions
Observes and records patient behaviors and activities reports changes in patient conditions to appropriate personnel and recommends treatment plan modifications
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Mc Donalds
01.2020 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Researched and corrected customer concerns to promote company loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Behavior Health Tech
AdventHealth
01.2021 - 02.2023
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
- Completed documentation for every incident and forwarded to correct personnel for review.
Education
No Degree - Registered Nurse
Keister University
12.2025
High School Diploma -
Juvenat College Sacre Coeur
Port-au-prince Haiti06.2014
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Decision-Making
- Cash Handling
Timeline
Behavior Health Tech
AdventHealth
01.2021 - 02.2023
Customer Service Manager
Mc Donalds
01.2020 - Current
No Degree - Registered Nurse
Keister University
High School Diploma -
Juvenat College Sacre Coeur
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