Eldrin Miranda
Orlando,FL
Summary
Experienced in customer relations, regional cabling and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities. Results-driven team player adept at performing cable installations, repairs and improvements for residential and company clients. Safety-driven and skilled in operation equipment, calibrating systems and training users. Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively with cable, internet and phone bundles.
Overview
2
2
years of professional experience
Work History
Cable Technician
Spectrum
Orlando
04.2018 - 06.2020
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.
- Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
Education
Graduate - High School
University High School
Orlando, FL06.2014
Skills
- Cabling layouts
- Hand-tool proficiency
- Troubleshooting skills
- Customer Service
- Customer relations understanding
- System Testing
- Troubleshooting abilities
- Technical Support
- System Configuration
- Device configuration
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cable Technician
Spectrum
04.2018 - 06.2020
Graduate - High School
University High School