Luis O. Rivas
Allentown,Pennsylvania
Summary
Competent Telecommunications Technician bringing 7 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Experienced in customer relations, regional cabling and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Cable Technician
Connect One RCN
09.2017 - 01.2024
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
mechanic, machine operator
Crayola
12.2016 - 08.2017
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Mechanic
J.B.S
09.2015 - 11.2016
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Education
Associate Degree - Heating, Air Conditioning, And Refrigeration Installation And Repair
Huertas Jr College
Caguas P.R08.2005
High School Diploma -
Ramon Power
Las Piedras P.R.05.1993
Skills
- Cabling layouts
- Hand-tool proficiency
- Troubleshooting skills
- Customer Service
- Technical Support
- Network Troubleshooting
- Equipment Installation
- Data cabling installation
- Configuring equipment
- Device Installation
- Router Installation and Optimization
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Cable Technician
Connect One RCN
09.2017 - 01.2024
mechanic, machine operator
Crayola
12.2016 - 08.2017
Mechanic
J.B.S
09.2015 - 11.2016
Associate Degree - Heating, Air Conditioning, And Refrigeration Installation And Repair
Huertas Jr College
High School Diploma -
Ramon Power