Eldys Veiras
Miami
Overview
30
30
years of professional experience
Work History
Trade Lane Manager for Latin America
Tower Logistics Group
Miami, FL
03.2023 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Branch Manager
JAS Forwarding-USA
10.2021 - Current
- Apply product knowledge to develop enhanced solutions for the customer improving customer satisfaction while improving revenue/margins for our clients company.
- Align efforts and results to achieve customer requirements and scope of work.
- Develop field support strategies, measures and performance.
- Provide new customer implementation support.
- Oversee financial management and reporting and account performance management and reporting
- Establish and maintain effective relationships with customers.
- Negotiate with customers as new opportunities are identified, priced, negotiated and implemented.
- Develop and manage field support teams including staffing and workload planning.
Operation Manager
JAS Forwarding-USA
01.2015 - 10.2021
- Planning and managing logistics, warehouse, transportation and customer services.
- Directing, optimizing and coordinating full order cycle
- Resolve any arising problems or complaints.
- Supervise, coach and train warehouse workforce.
- Meet cost, productivity, accuracy and timeliness targets.
- Maintain Metrics and analyze data to access performance and implement improvements.
Air Freight Manager
JAS Forwarding-USA
06.2013 - 01.2015
- Oversee Special Accounts (Air, warehousing & ground services)
- TSA Alternate Security Coordinators: Monitoring Facility processes to include auditing, guidelines and compliance with TSA regulation.
- Prepare weekly and quarterly revenue forecasting reports.
- Review and reconcile reports for profit splits with agents in Latin America and the Caribbean
- Establish department procedures and Standard Operating Procedures.
- Review Customer Services with local customer and overseas agents in Latin American.
- Organizes, plans, and facilitates the day to day work .
- Primary point of contact for the customer, selling Jas Forwarding Services with Specific focus on Air Freight.
Air Freight Supervisor
JAS Forwarding-USA
01.2011 - 06.2013
- Provide Administrative Support to Manager
- Handled Customer Services and Agent Relation
- Responsible for Analytical reporting
- Ensure that teams follows company policies and standards
- Address customer inquiries and concerns regarding export shipments.
- Provide exceptional services and ensure customer satisfaction.
Air Freight Manager
Neutral Logistics
01.2007 - 01.2011
- Oversee Special Accounts (Air, warehousing & ground services)
- TSA Alternate Security Coordinators: Monitoring Facility processes to include auditing, guidelines and compliance with TSA regulation.
- Prepare weekly and quarterly revenue forecasting reports.
- Review and reconcile reports for profit splits with agents in Latin America and the Caribbean
- Establish department procedures and Standard Operating Procedures.
- Review Customer Services with local customer and overseas agents in Latin American.
- Organizes, plans, and facilitates the day to day work .
- Primary point of contact for the customer, selling Jas Forwarding Services with Specific focus on Air Freight.
Air Freight Line Manager
Econocaribe Inc
01.2005 - 01.2007
- Coordinated bookings with the Airline and all export documentation
- Direct communication with customers and foreign agents
- Coordinated all local LTD and nationwide pick ups.
- Responsible to executes required export documentation for multiples accounts in various stages of completion in a highly time sensitive environment.
- Timely management of multiples lines of communication between suppliers, shippers, customers and internal parties, maintaining details, and relaying pertinent information to appropriate parties.
- Initiate timely invoicing and work closely with accounting department to ensure billing accuracy.
- Process freight claims and customer complaints.
Import Manager
UPS AIR CARGO
06.1994 - 01.2005
- Resolve problems quickly with US Customs and FDA.
- Audit 7501 and billing invoices for accuracy and paid ACH statements.
- Coordinate all customs and FDA clearance.
- Responsible to organize work schedule for the import department.
- Strategizing, planing and enforcing the import activities as per providers and requirements of the clients.
- Assist to prepare all import quotes for customers and perform all shipment bookings with carriers.
Education
Associate of Applied Business - Business Administration And Management
Florida International University
Miami, FL2004
General Cargo and Dangerous Goods, IATA -
Skills
- Technical Skills:
- Microsoft Office – PowerPoint, Access, Word, Outlook, Excel; Magaya
- Cargowise Certified Specialist
- Integrity-Based Leadership
- Staff Training and Coaching
Timeline
Trade Lane Manager for Latin America
Tower Logistics Group
03.2023 - Current
Branch Manager
JAS Forwarding-USA
10.2021 - Current
Operation Manager
JAS Forwarding-USA
01.2015 - 10.2021
Air Freight Manager
JAS Forwarding-USA
06.2013 - 01.2015
Air Freight Supervisor
JAS Forwarding-USA
01.2011 - 06.2013
Air Freight Manager
Neutral Logistics
01.2007 - 01.2011
Air Freight Line Manager
Econocaribe Inc
01.2005 - 01.2007
Import Manager
UPS AIR CARGO
06.1994 - 01.2005
Associate of Applied Business - Business Administration And Management
Florida International University