Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eleanor Hardester

Florissant,MO

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Somerset Pool & Spa Services
Somerset, MI
07.2021 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Event Planner

Luster Luxe LLC
Chesterfield, MO
02.2015 - 06.2021
  • Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
  • Coordinated schedules and timelines for events.
  • Conferred with event staff at event site to coordinate details.
  • Coordinated with participating vendors during event planning.
  • Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
  • Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.

Personal Assistant

Luster Luxe LLC
Chesterfield, MO
05.2011 - 07.2015
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.

Education

No Degree - General Transfer

St. Louis Community College
St Louis, MO

High School Diploma -

Central Visual/Perf. Arts High School
St Louis, MO
05.1998

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency

Timeline

Customer Service Representative

Somerset Pool & Spa Services
07.2021 - 07.2024

Event Planner

Luster Luxe LLC
02.2015 - 06.2021

Personal Assistant

Luster Luxe LLC
05.2011 - 07.2015

No Degree - General Transfer

St. Louis Community College

High School Diploma -

Central Visual/Perf. Arts High School
Eleanor Hardester