Summary
Work History
Education
Skills
Gardening
Timeline
CustomerServiceRepresentative

Eleanor Johnson

Tiffin,IA

Summary

Dynamic customer service professional with a proven track record at Massmarkets, excelling in active listening and critical thinking. Adept at resolving client inquiries and enhancing satisfaction through effective communication. Skilled in data entry and training new team members, ensuring operational efficiency and exceptional service delivery.

Work History

Customer Service Representative

Massmarkets
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Managed incoming inquiries via phone, email, and chat to ensure timely resolutions.
  • Assisted in training new team members on company policies and customer service protocols.

Insurance Representative

University Of Iowa Hospital
  • Assisted clients with policy inquiries and claims processing, ensuring timely resolution of concerns.
  • Maintained accurate records in insurance management systems to support efficient operations.
  • Collaborated with healthcare providers to verify patient insurance eligibility and coverage details.
  • Provided exceptional customer service by addressing client needs and guiding them through insurance options.

Education

Associate of Science - Business Administration

Blackhawk College
Moline, IL
05.1987

Skills

Customer service

Active listening

Critical thinking

Data entry

Gardening

Roses

Timeline

Customer Service Representative

Massmarkets

Insurance Representative

University Of Iowa Hospital

Associate of Science - Business Administration

Blackhawk College
Eleanor Johnson