Eleanor McClung
Summary
Highly driven General Manager with a focus on team satisfaction and customer service. Recognized for high-quality customer service with an emphasis on attention to detail, and a management style that is result-driven, goal-oriented, and focused on employee retention.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Kona Roastery
Katy
04.2022 - Current
- Implemented quality control measures for product consistency and safety.
- Managed daily operations to ensure smooth functioning of coffee production.
- Oversaw staff scheduling to optimize labor efficiency and coverage.
- Implemented new training methods, including but not limited to creating an Employee training manual.
- Implemented a digital inventory management system.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Fostered a positive work environment through effective communication and team-building activities.
Floral Assistant
Kroger
Katy
03.2020 - 04.2022
- Assisted customers in selecting flowers and plants for special occasions.
- Arranged floral displays for various store events and customer needs.
- Maintained inventory of fresh flowers and supplies for the floral department.
- Managed daily cleaning and organization of the floral work area.
- Collaborated with team members to ensure timely product availability and freshness.
- Unpacked boxes of fresh cut flowers from wholesalers and suppliers and stored them properly according to type and species.
- Managed inventory, including ordering, while acting as interim manager.
- Coordinated employee schedules to maintain workflow and service levels while overseeing operations.
- Coordinated employee schedules to maintain workflow and service levels while overseeing operations.
Barista
Kroger
Katy
01.2020 - 01.2022
- Prepared and served a variety of coffee beverages for customers.
- Operated espresso machines and grinders to ensure quality drinks.
- Maintained cleanliness of the coffee station and dining area.
- Managed cash register transactions and handled customer payments.
- Stocked supplies, including coffee beans, milk, and pastries daily.
- Collaborated with team members to ensure efficient service flow.
- Trained new baristas on beverage preparation techniques and equipment use.
Education
Associate in Business -
Houston Community College
Houston, TX 01.2022 - 06.2026
Skills
- Project management
- Inventory management
- Employee training
- Training and development
- Customer service
- Team building
- Leadership
- Problem resolution
- Efficient multi-tasker
- Communication skills
- Interpersonal skills
References
References available upon request.
Timeline
General Manager
Kona Roastery
04.2022 - Current
Associate in Business -
Houston Community College
01.2022 - 06.2026
Floral Assistant
Kroger
03.2020 - 04.2022
Barista
Kroger
01.2020 - 01.2022