Eleanor Tangredi
Centennial,CO
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Server
The Cheesecake Factory
Lone Tree, CO
01.2022 - Current
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Provided exceptional service to high volume of daily customers.
Banquet Server/Bartender
Columbine Country Club
Littleton, CO
01.2021 - 01.2022
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Carried trays of food items from kitchen to dining areas.
- Served beverages and appetizers to guests in an efficient manner.
- Replenished buffet lines with fresh foods as needed.
- Changed table settings between courses as necessary.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
FOH Manager
Lil Ricci's
Centennial, Colorado
01.2019 - 11.2021
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
Server
ViewHouse
Centennial, USA
03.2019 - 01.2021
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Lead hostess
ViewHouse
Centennial, CO
01.2017 - 04.2020
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Assisted wait staff with food delivery when necessary.
- Organized large parties for special events such as birthdays or anniversaries.
- Developed relationships with regular customers to encourage repeat business.
Education
GED -
Cherry Creek High School
Centennial, CO05-2017
Skills
- Leadership and team management
- Customer service and relations
- Problem-solving and conflict resolution
- Time management and organization
- Point-of-sale (POS) systems
- Customer loyalty programs
- Staff training and development
- Food safety and handling
- Wine and spirits knowledge
- Emotional intelligence
- Attention to detail
- Teamwork and collaboration
Timeline
Server
The Cheesecake Factory
01.2022 - Current
Banquet Server/Bartender
Columbine Country Club
01.2021 - 01.2022
Server
ViewHouse
03.2019 - 01.2021
FOH Manager
Lil Ricci's
01.2019 - 11.2021
Lead hostess
ViewHouse
01.2017 - 04.2020
GED -
Cherry Creek High School