Eleanor Vergara Gala

Assigned in different Properties in the Peninsula Areas as a Community Manager, Leasing Assistant, Leasing Coordinator.

• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Collected and maintained careful records of rental payments and payment dates.
• Coordinated appointments to show marketed properties.

Responded to incoming emails for apartments touring, Respond to residents needs, like maintenance work orders, rent dues, mail drops, filing, take messages for the manager while she is off.

• Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
• Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
• Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

• Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
• Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
• Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
• Organized community events to foster relationships among residents and promote a sense of belonging.
• Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
• Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
• Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
• Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.

• Increased sales revenue by developing and implementing strategic sales plans.
• Built strong client relationships through consistent communication and effective problemsolving.
• Exceeded sales targets by consistently meeting and surpassing monthly quotas.
• Expanded customer base with targeted prospecting and lead generation efforts.
• Streamlined sales processes for improved efficiency, resulting in increased productivity.
• Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

• Increased lease renewals by implementing effective tenant retention strategies and addressing concerns promptly.
• Streamlined leasing processes for improved efficiency, reducing paperwork and optimizing application review time.
• Developed successful marketing campaigns to attract prospective tenants, resulting in increased property occupancy rates.
• Negotiated favorable lease terms with new and existing tenants, maximizing rental income while maintaining positive relationships.
• Facilitated smooth move-in experiences for new tenants by coordinating unit preparation and providing clear communication throughout the process.
• Managed high volume workload efficiently, prioritizing tasks effectively while consistently meeting deadlines and targets.
• Trained junior leasing consultants on company policies, procedures, and best practices to ensure consistent performance across the team.

• Increased sales revenue by developing and implementing strategic sales plans.
• Built strong client relationships through consistent communication and effective problemsolving.
• Exceeded sales targets by consistently meeting and surpassing monthly quotas.
• Expanded customer base with targeted prospecting and lead generation efforts.
• Streamlined sales processes for improved efficiency, resulting in increased productivity.
• Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
• Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.

• Enhanced client satisfaction by efficiently scheduling appointments and managing salon calendars.
• Streamlined daily operations for increased productivity by effectively coordinating staff schedules and assignments.
• Boosted salon revenue with strategic marketing initiatives, including social media campaigns and promotional events.
• Maintained a clean and inviting salon environment to promote client comfort and encourage repeat business.
• Assisted in the selection of new salon products, ensuring high-quality offerings for clients'' needs.
• Implemented inventory management systems to minimize product waste and optimize stock levels.
• Provided exceptional customer service, addressing concerns promptly and professionally, resulting in increased client loyalty.
• Managed financial transactions accurately, maintaining detailed records of sales and expenses for accurate budgeting purposes.
• Reduced no-shows through proactive communication strategies like reminder calls or text messages prior to scheduled appointments.
• Ensured all equipment was well-maintained and functioning properly through regular inspections and repairs as needed.