OSCAR RIVADENEIRA
Hermosa Beach,California
Summary
Experienced with tenant relations, administrative support, and lease documentation and customer satisfaction. Uses organizational skills to manage leasing tasks efficiently. Knowledge of property management software and effective communication techniques ensures tenant satisfaction and smooth operations.
Overview
11
11
years of professional experience
Work History
Leasing Agent Assistant
Renoir Staffing Services
03.2025 - Current
- Assisted in managing tenant inquiries and property tours to enhance customer engagement.
- Supported lease administration by preparing documents and maintaining accurate records.
- Coordinated maintenance requests while ensuring timely communication between tenants and the maintenance team.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
- Conducted property tours for prospective tenants, showcasing features and benefits of each unit.
- Tracked leads from various sources using CRM software, allowing for better analysis of marketing effectiveness.
- Prepared lease agreements and ensured accuracy of all documentation prior to tenant signing.
- Monitored rental applications, verifying information for compliance with company policies.
Resident Service Coordinator
New Directions For Veterans
09.2024 - 02.2025
- I am responsible for the overall provision of services provided on-site. I strive to deliver practices for tenants, including Critical Time Intervention, Peer Support, Trauma-informed Care, and SSI/SSDI outreach. I advocate Housing First practices, utilizing local community resources and VA resources, to provide comprehensive services to all tenants.
- I case-manage and provide various individual assessment plans that could include, but are not limited to:
- Transitioning to market-rate or Section 8 tenant-based housing.
- Benefits counseling.
- Budgeting and assistance to help individuals meet rent limits.
- Substance Use Services.
- Anger Management Issues.
- Employment Services.
- Household Maintenance Assistance.
Scheduling Department
Manale Occupational and Physical Therapy Clinics
07.2023 - 07.2024
- Scheduled patients that required Physical Therapy for several different affections.
- Patients had different Insurance types and benefits, we were in charge of ensuring that their authorizations and benefits were current and made them eligible to access our services.
- I had to identify the therapy type and interpret the coding for their treatment schedule.
- Contact Number: 323-793-6931 George Manale MD
Senior CS Specialist
Tello Mobile (Miron Enterprise)
05.2015 - 07.2023
- Mentored and trained new agents on their customer service skills, and provided solutions to technical issues that involved portability problems, delays, and lack of service due to outages and other factors.
- Developed training modules and documents to help the company and agents have a smooth learning process to provide quality service.
- Contact Number (Bolivia): +591 - 799 - 4621 Patrick Cunnane C
- Tello Mobile is a US-based wireless service provider company part of Miron Enterprise.
Education
Graduate -
Arcadia High School
Arcadia06.1999
Skills
- Tenant relations
- Customer service
- Maintenance coordination
- Document preparation
- CRM software utilization
- Data entry accuracy
- Scheduling appointments
- Case management
- Benefits counseling
- Budgeting assistance
- Team collaboration
- Training development
LANGUAGES
English Native speaker
Spanish Native speaker
Timeline
Leasing Agent Assistant
Renoir Staffing Services
03.2025 - Current
Resident Service Coordinator
New Directions For Veterans
09.2024 - 02.2025
Scheduling Department
Manale Occupational and Physical Therapy Clinics
07.2023 - 07.2024
Senior CS Specialist
Tello Mobile (Miron Enterprise)
05.2015 - 07.2023
Graduate -
Arcadia High School
COURSES
- Phishing, Malware, Cybersecurity tello Mobile Apr 2015 — Jul 2023
- LAHSA Document Acquisition Certificate LAHSA Dec 2024 — Present
- Culture Competency Certificate Cine-Med Inc Nov 2024 — Present